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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Nov 30, 2011

      A company growing up

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and pay are great and the best lever used to keep employees on board. The mission of serving the military is intoxicating!

      Cons

      The company operates in a vacuum and has no transparency! It is one of the few companies trying to look forward without letting go of antiquated practices like having a separate place for Executuves to eat. This creates a culture and class war that perpetuates a lack of transparency.

      4.0
      Nov 29, 2011

      USAA is a well-rounded company that takes care of its members, employees and the association.

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It has great medical, health as well as retirement benefits. USAA also pays for its employees to purse higher education that translated into career advancement opportunities.

      Cons

      Signing up for time off consists of you the employee planning almost a year in advance and is based on seniority.

      1.0
      Nov 22, 2011

      there employees are a dime a dozen to them. when you make to much they replace you.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits as far as insurance/ medical, dental, vision and the pay is good compared to other call center companies.

      Cons

      unrealistic expectations. you are treated as a number and not a person. If you need time off you have to schedule it a year in advance. If you need time off because something came up they wont give it to you. If you are in the hospital and are on fmla they will find another way to get rid of you.

      Viewing 7453 - 7455 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.