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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Dec 14, 2011

      If you don't drink the Kool aide, you don't belong!

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      It has a great mission! The current CEO is a caring business professional and most of the C-level management are some of the most talented individuals in business.

      Cons

      If you are different, you are not "management material." Some of the long-tenured middle management personnel feel very threatened by folks hired from outside the company. Getting new ideas to be considered can be an uphill battle. Being a very successful executive at other companies doesn't mean anything if you do not have the USAA "brand" on your forehead! One has to participate in "group think" to advance in their career.

      4.0
      Dec 7, 2011

      Mission focused company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pride in the mission of facilitating the financial security of the member. smart motivated people. Little acceptance for slackers. Nice benefits. Aggressive, can do attitude. Relentless focus on the satisfaction of the member.

      Cons

      High expectations of employees, including long hours. Hard to get a word in edge wise in meetings due to the high intensity work style of the employee base. could do a bit better job respecting diversity (surface differences and under the surface differences)

      Viewing 7450 - 7452 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.