USAA reviews

You are micromanaged to an extreme so say goodbye to privacy. They watch your computer screens, they listen and record every one of your calls. You take everyone elses calls and when you speak to the insured on that first day you get your claim - make sure you go through everything because you will never see that claim again. What you make in benefits (and the yearly bonus) is taken from your pay. Try applying somewhere else to so you are not clouded by the bonus at USAA. I made 14k more starting at another insurance company when I left than at USAA; the difference in pay more than makes up for the benefits and bonus at the end of the day.

USAA has evolved into just another call center. The employees are treated like cattle with little regard for their well-being. Once you have reached a certain tenure it seems they do anything in their power to get you out. An employee cannot access their own performance metrics and must "trust" the manager is doing the right thing. Time-off work is hard to receive. No time between calls. No recognition for seeking and completing degrees/INS certifications/etc... and definately no increase in pay or ability to promote or move to another area based on salary. If USAA management no l onger wants you employed they will do everything in their power to have you terminated. I have seen it happen to many people who were caught completely by surprise.