USAA reviews

Large company where the executives make very large salaries and bonuses while operational employees are "redlined" and paid below market value. They increase profit by getting the same amount of employees to do more and more work. Then operational managers nitpick at review time, never taking into consideration other factors that may have played a role . They micro manage to the degree that it just boils down to whether or not your manager likes you. One manager could take the same employee and give an exceeds expectations review while another could take the very same employee and give a failed to meet expectations review just based on what factors they decide to highlight. It simply is a matter of how they want to look at it. An employee can produce great results with a manageable workload but as the workload increases one would assume that quality may decrease. But at USAA they don't care about that. Its as if everything they analyze happens in a vacuum. Unless of course you brown nose, then you can do no wrong...even if you are horrible at your job and all your coworkers know it.

Back-to-back calls all day. (That's all you'll ever do.) Management expects you to do complete certain tasks but continuously take call. Completely numbers driven. (Even though they won't outwardly admit it.) Understaffed. ALL THE TIME. (Haven't seen additional staffing in my department even though we've added 8 million members this year.) Pay is not that great even with a degree. No work/life balance.