Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1720 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 521 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 336 reviews)); "Holiday and Annual Bonuses for employees" ((in 267 reviews)); "Great Benefits, great for furthering your education" ((in 133 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 303 reviews)); "Good managers are hard to come by" ((in 234 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 73 reviews)); "Lots of layoffs, very boring job, very low risk tolerance even for a bank" ((in 70 reviews))

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USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.7

Diversity & inclusion

3.4

Culture & values

3.1

Work/Life balance

2.9

Career opportunities

2.3

Senior management

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

264 reviews

5.0

Jun 20, 2023

I loved this job

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Wonderful work environment, positive work culture, minimal micromanaging. It definitely could change team to team based on your manager but I really had an amazing time working at USAA.

Cons

It would have been nice to have the option to forgo PTO while taking time off. We had a PCS and after we were settled I had used majority of the years PTO and the only realistic option left was for me to leave the company.

2.0

Jun 20, 2023

Good job for getting your foot in the door

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

They have a pretty good education reimbursement program On campus amenities were fine

Cons

It’s a call center so you are talking to people all the time. You will be micro managed You will be expected to follow a script Usaa will emphasize heavy on sales

1.0

Jun 9, 2023

Worst Company I’ve worked for

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Gym and cafeteria were great

Cons

Everything about this company is what’s wrong with America. Only cares about profit

Viewing 73 - 75 of 264 Reviews

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USAA Customer Service Insurance Agent reviews

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I loved this job

Good job for getting your foot in the door

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