USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Oct 22, 2010

Micro-manage City

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits are ok.

Cons

Too much micro-managing going on and if you don't fit into their designs for the position to a tee, they will get rid of you. Nit-picking unimportant details of your work on a daily basis doesn't make for a safe or relaxed environment without fearing that you will lose your job.

4.0
Oct 12, 2010
Recommend
CEO approval
Business Outlook

Pros

USAA provides excellent benefits (medical, dental, vision, spending accounts, ltd, and 2x base pay life insurance), has career progression, and still provides tuition reimbursement, unlike many companies today. Service is driven to maximize product opportunities and deepen the product relationship. As long as you can sell, you will do well. Although this is not a structured sales environment and committed to service, every call should have an opportunity to increase products per household. USAA operates a very strict callcenter environment, adherence and average handle time are meticulously managed.

Cons

Progression may be limited. Unfortunately, if you are very productive and successful in your position, management may curtail opportunties for progression. Sometimes, those that perform marginally least have the most opportunties. Additionally, the company is very structured, similiar to the military, and provides a restrictive work environment. Additionally, schedules do not always offer flexibility and time off is handled by seniority.

Viewing 7537 - 7539 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.