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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Oct 21, 2012

      Good company to work for, but may not be for everyone.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, Starbucks in almost every department, friendly employees (for the most part), ongoing training, strong mission. Great support from teams.

      Cons

      It's a great company to work for, especially if you're in the corporate level. However, if you're a member contact, it can become very stressful, especially in mortgage. With a lot of files in one's pipeline, every minute counts to get things done. But sometimes, there are training/meeting sessions that take away that time, so you really have to be on top of things - kind of hard to do when you're just starting out, and training for processors was a bit dissatisfying. You actually learn a lot more on the floor from your mistakes as you go, but in this department - you impact the members' lives in such a life-changing event and mistakes can ruin that for our members. That impact that every processor bears in mind is the main stress.

      3.0
      Jun 15, 2012

      Happy to have a job period

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous paid time off and bonuses are great

      Cons

      Unrealistic deadlines, underpaid employees and upper management thinking giving out ice cream makes everything better

      Viewing 7588 - 7590 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.