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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,672 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Apr 8, 2009

      Love the members and CEO - Mid to lower management is something to be desired.

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Our mission to serve the best group of people in the country. Love the members.

      Cons

      Poor system of promotions, horrible system for time off, employee evaluations are 90% subjective and vary from manager to manager. No team environment. Computer system is something out of the 1980's. Very repressive place to work, you will not speak of anything negative without career consequences. Pressure to sell is through the roof - far worse they any commission environment.

      2.0
      Apr 7, 2009

      USAA Financial Advisor...

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits, set hours, most of the people working at USAA are stand up people, the customers as a whole treat the employees well.

      Cons

      We are attached the a phone line 90% of our day. There is constant change affecting the ability to be effective. We are expected to be experts at eveything and sell everything to every person that calls in. We are salaried agents so we can tell our members we have their best interest in mind even though we have goals that are beat into us on a daily basis. So even though we dont get a commission we still push certain products to get management off our backs for the day or week.

      Viewing 7615 - 7617 of 7,672 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,362 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.