Metrics are not as transparent, leadership bullies you if you raise an eyebrow or even ask questions about the constantly changing policies and guidelines. None of the links work in the online resources so you do not have what you need. More IT issues than I have EVER seen anywhere. It’s shocking - this is not my first or second big corporation to work for. Catestrophic failure to prepare and staff appropriately for storm season every.single.year. They refuse to learn from their mistakes. Told us after Covid we were permanently wfh and then took it back and forced us to be hybrid despite the fact that people moved, sold houses, sold vehicles, and planned their lives around now being permanently work from home. Zero solid xactimate training - I am so lucky I came in with level 2 certification, they don’t even give their adjusters level 1 cert. I bet that’s impossible for adjusters who started at USAA bc they don’t understand xact or the line items and they fall for all kinds of crap from contractors. They also give you significantly less authority to pay than I’m used to. Tons of micromanaging and they keep making the call center environment worse. You take calls from customers who are pissed they can’t reach their adjuster knowing your customers are probably having the same conversation with someone else bc they cannot reach you. They also don’t pay cat pay often at all - even when you are on a non-cat team and 90% of your claims are storms bc they failed to staff the cat team. So you get to work so much extra but without the basic cat pay other big insurance companies happily coughed up when you were stuck working 12+ hour days. Oh, the best part? If the call center lines get busy bc of a storm (and failure to staff) they send your personal cell a text message asking you to log in and take calls for as long as it takes to “serve our members”. They also call your personal cell repeatedly with an automated recording telling you to login and work. They did it on thanksgiving. They do it on weekends. YOU MUST RESPOND YES OR NO or you will be at risk for termination. And if you don’t happily jump on because you’re in another state for a national holiday with family you see once a year, welp, probably going to hurt your performance review and promotion opportunities. I’ve been at 2 other carriers and this is the absolute worst even with the better benefits and pay because you can’t use your time off and when you actually do the math with pay, it isn’t higher bc they don’t pay cat. They told me I’d never have more than 40 claims. I have 70 currently. They won’t turn you off claims even if you have been handling dozens more than your peers and if you ask they tell you they will put you on a performance plan if you ask to be turned off claims for a day to allow you to work your stuff. They compare you to teammates who are set at 25% claims and who pass the buck and reassign everything. It’s disgusting and wrong. And if you aren’t willing to tell them they’re always awesome and it’s a perfect claims department, you are blacklisted from ever promoting out or up. The training is pretty subpar too. They are super corrupt. The whistleblowers who reported the USAA bank non-compliance were not only fired, they were decimated. USAA sought to make them unemployable anywhere ever again. Google it. Google USAA whistleblower. It’s terrifying and absolutely wrong. There are better jobs at better companies with more reasonable expectations, less stress, and more advancement. Also they’ve been laying off like crazy. Google it. Looking to apply? RUN. I wish I never had.
