USAA reviews

3.3

47% would recommend to a friend

(7,670 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Jul 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, carefully crafted around tax breaks and the only possible way to keep employees.

Cons

Everything. Management, employees, workload. It’s a human factory farm and day in and day out you are surrounded by people bashing and mocking our military. USAA preys on our service members while mocking them behind their back. Managers never work and leave their workload to their “team”. Hands down the worst place to work and not worth the mental health toll that it takes.

2.0
Nov 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits, Annual Bonus, Good Pay,Noble Mission

Cons

Senior Leadership rarely takes accountability for actions and decisions. In HR, leaders blame failures on lower level employees. They hold the business to a higher set of standards and a lower set for themselves. Additionally, there are some very bad people managers in HR that are kept around because HR protects HR. It's very disheartening.

1.0
Jul 6, 2014

Wealth advisor 1

Recommend
CEO approval
Business Outlook

Pros

If you want a job where nothing really matters and you are simply looking to punch in and punch out everyday, usaa can be for you. Little responsibility.

Cons

Wow, where do I start. 1) No business model, upper management changes direction on a semi annual basis. 2) The managers whom you will be dealing with are simply "yes men" they can force no organization change. They are simply get the email a few hours before the employees on new "changes." 3) PTO preferences is all done by seniority. 4) This company still uses green screens for the life insurance company. 5) IMCO equity products are awful. Underperformance in almost all types of markets. 6) Most meeting will be around how to sell more annuities or life insurance to people. Because at usaa they believe in "protecting members." 7) When you have a great year and bonus time comes around expect no more the 5 percent raise. Thats what the top 5 percent will get. Annual raises will be between 1 and 3 percent. 8) Mass turnover and you will see more smiles at a funeral then working at usaa.

Viewing 100 - 102 of 7,670 Reviews

Glassdoor has 8,360 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.