Question 1

Is USAA a good company to work for as a Customer Service Insurance Agent?

Accepted Answer

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA.

Question 2

Does USAA pay Customer Service Insurance Agent employees well?

Accepted Answer

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

Question 3

How happy are Customer Service Insurance Agent professionals working at USAA?

Accepted Answer

43% of Customer Service Insurance Agent employees at USAA would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service Insurance Agent professionals have also rated USAA with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at USAA?

Accepted Answer

Claims Adjuster (294), Insurance Agent (201), Software Engineer (174), Director (121), Customer Service Representative (109), Auto Claims Adjuster (107), Insurance Professional (100), Member Service Representative (93), Financial Advisor (92), Auto Adjuster III (82), Senior Software Engineer (81), Manager (75), Financial Foundations Specialist (70), Insurance Sales Agent (62), Property Adjuster (58)

Question 5

What are the pros of working at USAA according to real employee reviews?

Accepted Answer

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1696 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 537 reviews)); "It values support of the military and allows for a great work life balance." ((in 323 reviews)); "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" ((in 273 reviews)); "Great Pay and Great Benefits" ((in 142 reviews))

Question 6

What are the cons of working at USAA according to real employee reviews?

Accepted Answer

"There was poor management and it made for a hostile environment for some of us." ((in 298 reviews)); "Very good and very bad managers at USAA." ((in 239 reviews)); "Poor leadership that doesn't understand the company mission statement." ((in 173 reviews)); "Upper management could care less about front" ((in 73 reviews)); "Lots of layoffs recently yikes" ((in 63 reviews))

USAA

USAA Customer Service Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great

Ok

Great company

Jobs at USAA

USAA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at USAA

USAA reviews FAQs