USAA reviews

3.3

47% would recommend to a friend

(7,672 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
May 21, 2024
Recommend
CEO approval
Business Outlook

Pros

USAA has beautiful facilities with a lot of amenities, include quiet rooms, multiple food shops and relax outdoor areas to work in. As well as good benefits including on site clinics, ample paid time off and a relaxed dress code.

Cons

USAA's culture is extremely toxic unless you fit into a very specific personality type and they're very unwelcoming to neurodivergent individuals as well. If you don't fit the expected personality type they'll either beat you into submission or make you so miserable that you quit on your own. Additionally they expect a toxic level of competition between employees, to the point it felt like the hunger games. Lastly they've fully embraced the unassigned open floor plan for the IT staff making focusing on a task very difficult because of the constant noise and interruptions.

1.0
Mar 9, 2024

Morale is gone

Recommend
CEO approval
Business Outlook

Pros

The holiday bonus (for now), USAA is still one of the few companies that gives a holiday bonus which is 2 weeks of salary pay each December.

Cons

Employee morale is gone, thanks Wayne! The Board of Directors doesn’t care, our CEO doesn’t care, when asked about the 4 day RTO and if there’s any chance to go back to 3 days, his answer was “get use to it, or don’t.”

1.0
Feb 24, 2024
Recommend
CEO approval
Business Outlook

Pros

PTO time given by USAA and can be purchased.

Cons

Misleading Use of PTO: Despite offering generous Paid Time Off (PTO), utilizing it seems to be discouraged, with employees feeling penalized for taking their rightfully earned time off. This practice undermines the purpose of PTO and can negatively impact morale and work-life balance. Unrealistic Production Expectations: Employees are expected to maintain high production levels in an environment that doesn't always support such outcomes. This disconnect between expectations and reality can lead to unnecessary stress and dissatisfaction among the workforce. Frequent Leadership Changes: The company experiences constant shifts in leadership, indicating a lack of direction and stability. This frequent change at the top makes it challenging for employees to feel secure and to understand the company's long-term vision. Directionless Strategy: The organization frequently changes its strategic direction, leaving employees, especially loan officers, struggling to keep up with the latest policies and goals. This inconsistency can hinder performance and create a chaotic working environment. Workplace Discrimination: There are concerns about discriminatory practices within the company, especially towards those who speak out or are not favored by management. Such an environment can foster discontent and undermine professional growth and fairness. Inconsistent Layoffs and Promises: The company has a history of layoffs and unfulfilled promises, such as the assurance of a work-from-home model which later shifts to mandatory office days. This unpredictability can cause insecurity and mistrust among employees. Changing Performance Metrics: There's a lack of consistent criteria for evaluating employee performance, with the focus shifting regularly, creating a "flavor of the month" scenario. This inconsistency makes it difficult for employees to understand how to meet expectations and can be demotivating.

Viewing 124 - 126 of 7,672 Reviews

Glassdoor has 8,362 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.