Work schedules are less than desirable. It takes years to get a better schedule and new employees are given the worst ones. Actually getting time off to take care of personal issues, take vacation, service your vehicle, or recouperate from an illness is next to impossible. The latter of these issues causes the majority of employees to come to work sick and spread their ailment to everyone in the office making our toiling that much more unbearable. Seeing family, taking a nice vactation, or enjoying any of the seasons on Earth becomes a distant memory once you start work here. Don't expect to ever leave at your scheduled time, either. You'll probably still be on the phone. If you're late to work, you get penalized but if you're kept late, no one cares...
Training is done by people who have not done the job you were hired to do in years, almost decades. The training material is outdated and extremely mind-numbing. You are taught only a little about what you will do in your position and more about what you should not do (or get fired for doing, leaving you with little feeling of job security). The company has grown by 2 million plus members but staffing levels are the same. If you like taking back, to back, to back, to back calls without end and no time to do the work that you are told to do, you will love it here. The phone doesn't ring, the customer just ends up on the line as soon as you release the previous call. If you can't do the work assigned, it's your fault, not the fact that the company is understaffed by three digits worth of employees. This contributes to the lack of time that can be contributed to an investigation, conversation, or even the profitability of the company (bonuses). You are expected to sell, sell, sell the company products with very little knowledge of anything other than what your department might be associated with. Little to no time is given to learn more about the company and what it has to offer, so how can we refer products we know nothing about. Much of this reflects upon your raise, which is substandard for the industry.
If you want to do any professional activities, such as college courses, insurance training courses, etc., you'd better have plenty of your own personal time set aside and plenty of time off accrued (if you can even get the time off scheduled).
We are in the 21st Century...indentured servitude and slavery ended over a century ago...
As previous posts will note, the company loses good employees because of the lack of advancement and the extreme micro-management that takes place. If executives would open their eyes and their minds, they would see the present staffing issues, the antiquated time-off policies, and general poor work environment and start changes that would bring the company up to date with modern society.
Just like automobiles, all the advertisements, flashy dealerships, inflated monkeys, propaganda, and mis-represented surveys can make the vehicle look like it's reliable, well-priced, and fun to drive, but once you buy that vehicle, you'll find out just how mis-leading someone else's opinion can be. Come with a back-up plan or a good shrink...
