Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1701 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 544 reviews)); "It values support of the military and allows for a great work life balance." ((in 315 reviews)); "Great bonuses every year and christmas parties" ((in 268 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 135 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 306 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 243 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 178 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 73 reviews)); "There are constant reports and layoffs." ((in 68 reviews))

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USAA Customer Service Insurance Agent reviews

3.0

43% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.7

Diversity & inclusion

3.4

Culture & values

3.1

Work/Life balance

2.9

Career opportunities

2.3

Senior management

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

3.0

Mar 7, 2022

Moving off the phones is extremely difficult

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Education assistance, health benefits, coworkers

Cons

Many talented and educated individuals get stuck in the call center. I had over 8 years experience in insurance sales, obtained my MBA, and had positive reviews for over 6 years and could not get out of the call center. Finally had to leave the company to find a position that aligned with my skillset. Also extremely micromanaged. Oh! Almost forgot. Found out that a great deal of male colleagues with little to no education and far less experience than me were making a significant amount more $ than myself, a female, which didn't help with satisfaction.

3.0

Mar 6, 2022

Started good

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Good benefits and good facilities

Cons

Company began cutting benefits recently and is outgrowing its capabilities.

4.0

Feb 20, 2022

Good

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

The pay is decent Able to work from home

Cons

Shift premium was lowered from 30% to 15 % recently

Viewing 142 - 144 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

USAA reviews FAQs

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USAA Customer Service Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Moving off the phones is extremely difficult

Started good

Good

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USAA reviews FAQs

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