USAA reviews

Oh the downsides. Everything starts off so great and then you realize this a job that you will get stuck in and inevitably unable to move out of unless you get fired or you quite. of my three manager the first two were men, very high ranking in the military. One of them i believe may have had some insurance experience prior to coming over the other one was a geometry teacher, absolutely no management or insurance experience and he lead a team fresh out of training. What type of sense does that make. Now I wont paint the picture i a perfect employee because we all always had something we could improve upon but i have over ten years experience in the workplace with several of those years being management and i have a degree in Finance. So it came to a point at the end of 2016 where i applied for several different positions and did not get any of them. At the start of the next year I had realized due to personal family matters i needed to return to my family that was in a different state but not far from another USAA office. So i thought great i can keep my job but be near my family. Well after being told things that ended up being bs USAA got the wish they had hoped for. There was an incident that happened on the phone, long story they took the members side, not mine and by then i had been there for just under three years with no problems before. They took the transfer away from me and black marked my record for the next six months. I then moved to my third and final manger who refused to take off the mark on my record. Not so fun going into work when you wonder everyday will this be it. And after talking with a few others at the Phx campus i found out they pass out final notices to employees like a doctor passes out lollipops to patients. I do not get why you would justtry to get rid of people when a lot of time, effort and money goes into acquiring them and training the. But as evident i believe this company just is not what it used to be and the numbers make that clear. In Feb when they released the numbers at the meeting their employee retention had dropped from the prior year. Not a huge drop but still it is still a decrease and i believe it is only the beginning. This company puts more importance of its employees that are male with a military background. I highly doubt i m the only one with my experience level that could offer so much to the company but cannot because i have to prove i can sell so many products per 100 phone calls to be a manager so i can stand around at my desk to talk to other managers all day and not get anything accomplished. If you want a paycheck and a company that does not care, by all means apply. Otherwise figure out what you really want to do and go after that. Call center environments are tough and after years and years of doing it, it begins to wear you down and wear away at your humanity. That part of you that used to care about the world. After i was screwed over last year i made a ten month plan, and it was simple. Keep my head down, do my best everyday and get that bonus in Feb 2018 which i did and get the hell out of dodge, which i did. I went to manager the following week, after i knew i had my money, quite that day and walked out and it was the best feeling. So to those that apply if you still must then I just want you to go into it with your eyes wide open, don't trust any one and becareful what you say. I only rated them one star because of the pay and benefits other wise it does not even deserve that.

New Member Solutions (Former Employee), Phoenix, AZ – December 21, 2016 I worked for USAA for 9 years in the New Member Solutions Department at the Phoenix AZ office. Imagine being required to sell checking and savings accounts, credit cards, loans, CD's, warranty programs, auto insurance, home insurance, renters insurance, valuable property insurance, and umbrella insurance on every call and still get paid as much as a simple insurance agent! Oh and god help you if forget to mention every one of those products while on a call! The poor members would be on the phone for over an hour when all they wanted is a simple auto quote. If this sounds like fun then this is the job for you! At first it was a company that was strictly for active duty military and it was an amazing company to work for. Nobody that works their now except for a few managers can tell you that because all of the employees that were around during that time all got fired or fed up and left after 2010! In 2010 USAA decided to open the eligibility to veterans, (the public), retirees as well as the active duty military while closing two of the four call center locations and laying off a ton of employees.The company went from 4 million members to 12 million members and it became a call center sweat shop! You would think with that kind of membership expansion it would have been easy to advance but you would be wrong. You have to hire new employees to advance! They did hire but it was from India and a ton of sub par contractors (no benefits). They pay an annual bonus in March but that is just a way to hold part of your paycheck hostage till the end of the year and they would terminate as many employees as possible just before the bonus! They changed our managers almost every year as well as the performance requirements so you always were playing catchup with the new boss and the new performance requirements. One second you could have been a (rockstar) and the next you were wondering when they would let you go. But boy oh boy they sure do love the fact that they have a 8% match on their 401K and the annual bonus. They remind you every chance they get!!! This is in fact a different kind of company because they push to make sure that the rating agencies give them the highest marks and they attach the employee annual bonus to the employee gallop pole survey to make sure that the employees give high marks for employee satisfaction!!!! This is the secret to the high ratings! If you are thinking of a different department they are all the same! If you are looking for a twenty year career you should look somewhere else! But above all else whatever you do if you do get a job with this company DO NOT TAKE ANY BANK PRODUCTS. If you have a financial hardship they will not care if you cannot pay your debts and fire you in a second!