USAA reviews

The company has too many verticals that make it difficult to design end-to-end experiences. This results in a lot of ownership issues even within our design org. Also areas of the business (amongst others) aren’t qualified for their positions. They don’t have product experience because they have moved their way up in the company starting at a completely unrelated, different role. USAA's currency is relationship building and they want to take care of their people. This unfortunately results in a lot of bloat. Three roles will satisfy just one at another enterprise-scale company. While there are a lot of talented people in the Austin studio, there is a lot of laziness and lack of ambition. You don’t have product work to do? Poor you. Some of us are actually really busy. Do something that helps foster studio culture if you're bored. A lot of employees here feel like they were mislead about how far behind the company was in regards to adopting HCD and having a product strategy. This frustration is valid and real. It feels like we are running uphill and being continuously pushed down. The pay isn’t as competitive in comparison to other employers in Austin. We apparently get paid the same as designers in San Antonio but the cost of living is higher here.

They've lost their way. It's less about the membership and more about making the dollar. They have decent benefits, but the health insurance plan is pretty poor for a company of their size. Prepare to be micro managed. Heavily. Additionally, their pay is not competitive. They recently did a 'pay review' because they weren't competitive. They offered me a 2.5% raise, which is more than what they offered most. I looked into my total compensation and they were including the recreational facilities into my total compensation. Long story short, I recently left for a competitor with a 24% pay increase, after factoring in bonuses.