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      USAA

      Engaged Employer

      USAA Customer Service Insurance Agent reviews

      3.0

      44% would recommend to a friend

      (264 total reviews)
      avatar

      Juan C. Andrade

      17% approve of CEO

      30% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.1

      Work/Life balance

      2.9

      Career opportunities

      2.3

      Senior management

      Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      264 reviews
      4.0
      Oct 20, 2021

      Good company culture

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a no blame culture

      Cons

      for insurance agents our jobs are like working in a call center

      3.0
      Oct 8, 2021

      It's not for everyone

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, pto, 401k match, nice campus, great people

      Cons

      If you're on inbound calls/sales/claims you will stay there for years. Pressure to sell, stressful, and metrics driven. Hard to promote to something off the phones. When there is something you want to apply to off the phones you need to think Usaa hires only the best which includes you but you're also going to be going up against thousands who are the best as well for maybe 2 or 3 spots.

      5.0
      Oct 6, 2021

      Amazing Company

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and a lot of flexibility

      Cons

      Compensation could be better for the amount work we do

      Viewing 166 - 168 of 264 Reviews
      Related searches: USAA Customer Service/Insurance Agent jobs | USAA Customer Service/Insurance Agent salaries | USAA benefits | USAA interviews | USAA conversations
      USAA reviewsUSAA Customer Service/Insurance Agent reviews

      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.