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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      May 31, 2019

      USAA Is a Good Place to Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many opportunities when you work at USAA. Through hard work, you can advance from a member service representative and become executive management. Or, you can choose from many different career paths. USAA is a stable company and it affords its employees exceptional benefits.

      Cons

      The corporate culture isn't always all it's cracked up to be. Human Resources/Employee Relations is a mess. The 20-40-60 rule seems to be true after all. (If you've worked at the company for 20+ years, are older than 40 and make more than $60K, you're a target.)

      1.0
      Sep 16, 2018

      AGEISM ABOUNDS

      Msr
      Recommend
      CEO approval
      Business Outlook

      Pros

      401k benefits at 8% match

      Cons

      Older workers outside of management are viewed as slow and not as smart as younger workers. It's also ridiculous how micromanaged employees are instead of trusting employees to so the right thing. No growth opportunity unless you know the right people.

      1.0
      Aug 24, 2018

      Can’t wait to leave

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      401k is matched dollar for dollar up to 8%

      Cons

      Mortgage leadership steals from there employees. They have understaffed closers making it almost impossible to close a loan on time. Than say if loans don’t close on time even if the member is 100% satisfied they will take away your commission. Often times more than a thousand dollars per month. The lack of ethics leadership shows is disgusting. It is beginning to show that the mortgage department is failing as a whole.

      Viewing 172 - 174 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.