USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Oct 29, 2025

Claims adjusting side only

Recommend
CEO approval
Business Outlook

Pros

Ok work environment and people, Not all management is bad but too many changes and using old methods or methods that do not work decent pay once time in, access to training and time to do it but not enough time to learn and apply

Cons

(Claims Adjusting side) Horrible management, unbearable workload leading to longer turn around times and mad members leading to complaints all pinned on the adjuster to cover up all the bad business changes to many meetings and nothing accomplished and speak about politics, Metrics driven, Hypocritical to the core values, once you reach a certain pay they micromanage, selective in thus process

5.0
Oct 27, 2025

Awesome company

Recommend
CEO approval
Business Outlook

Pros

- Work life balance is good - Benefits are good - Great work environment(leaders, coworkers, etc)

Cons

- Pay for my position could be a little better.

5.0
Oct 27, 2025

I loved it

Recommend
CEO approval
Business Outlook

Pros

I really loved the people and the leaders that I came across while working at USAA. The environment was just very good.

Cons

Everything was amazing. I have nothing negative to say because this is a great place to work. I only left because my husband moved to a different state.

Viewing 235 - 237 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.