Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1709 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 518 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 329 reviews)); "Yearly Bonuses are great and helpful." ((in 282 reviews)); "Plenty of departments to move around and great training" ((in 138 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 299 reviews)); "Very good and very bad managers at USAA." ((in 239 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 165 reviews)); "Upper management could care less about front" ((in 75 reviews)); "Constant layoffs and re orgs without anything getting “fixed”." ((in 69 reviews))

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USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

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Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

3.0

Jun 20, 2025

ok company to work for

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

-great benefits -paid time off

Cons

-lots of micromanaging and no punished for being away from your desk for too long (including using the bathroom)

5.0

Mar 5, 2025

Wonderful to work for

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Great company, good benefits, wonderful work culture, actually gives me the freedom to care about the customers

Cons

Have to be in-office but otherwise none

4.0

Feb 28, 2025

P&C sales rep

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Great company to work for, pay is great

Cons

Sales metrics, phone metrics, and employee experience have all gone down hill A lot of reps are burnt out I have applied to other departments and have been declined, almost impossible to move departments

Viewing 22 - 24 of 264 Reviews

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USAA reviews FAQs

USAA reviews USAA Customer Service/Insurance Agent reviews

USAA

USAA Customer Service Insurance Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

ok company to work for

Wonderful to work for

P&C sales rep

Jobs at USAA

USAA reviews FAQs

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