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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Apr 25, 2018

      It isn't for everyone and it's not changing for the better.

      Financial foundations senior specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.

      Cons

      USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???

      3.0
      Apr 24, 2018

      The Mission of The Association is to sell, sell, sell

      Senior nms agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      8% 401k match with an additional senior bonus given in Feb Health Care You can buy extra time off 12 weeks off for paternity leave Lots of Veterans bring their dogs to the workplace so they can deal with their PTSD. 10k a year for education Everything besides the actual job basically

      Cons

      USAA has a great reputation, but they are at risk of losing it. The problem is that they will tell you to always complete the "Mission" but what they measure your performance on is entirely different. The culture has changed with the new CEO. He is very numbers based and it seems that anyone is replaceable. They give the bonus instead of higher hourly pay so that if you quit or do not hit your numbers they do not have to pay you. The problem with hitting the numbers is that the numbers are based on percentages and not on actually selling a product. For instance if you issue 20 products in a day and talk to 20 people your numbers would actually be worse that someone issuing 10 products and talking to 5 people. This has created a culture where people will keep the members on the line and be praised for higher numbers even though they are doing less. They will also grade you on how many banking products you sell to insurance products. Usually percentage the is around 30%. To get around this reps are issuing dead bank accounts and making it apart of the call even though the members will never use these products. The end result is a lot of dead accounts on the books that actually cost the USAA membership money. Once you hit your numbers reps will try to move departments and get promoted. If your manager favors you they will look the other way on your sales, but if not they will have you fired. If you do not play the game you will not promote and will be stuck in a dead end job.

      1.0
      Apr 13, 2018

      The closest to a cult I have ever been.

      Property field adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, but in exchange they pay on avg 25% less than competitors so even that really isnt a pro.

      Cons

      the work, the people, the management. everything really. if you are a christian conservative, this is the place for you. If you are not part of that club, be prepared to face harassment and discrimination.

      Viewing 265 - 267 of 7,679 Reviews
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