Does USCB America pay their employees well?

According to anonymously submitted Glassdoor reviews, USCB America employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at USCB America. This rating has improved by 17% over the last 12 months.

How satisfied are employees working at USCB America?

30% of USCB America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USCB America 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at USCB America?

Customer Service Representative (11) , Collector (9) , Debt Collector (3) , Medical Biller (3) , Administrative Assistant (2) , Collections Specialist (2) , Collector II (2) , Customer Service Representative (CSR) (2) , Insurance Follow-Up Representative (2)

What are the pros of working at USCB America according to real employee reviews?

"People are awesome you make great friends" ((in 5 reviews)); "Cool coworkers Fairly easy work" ((in 3 reviews))

What are the cons of working at USCB America according to real employee reviews?

"Clearly exploit uneducated people for low pay" ((in 7 reviews)); "Managers are always late to respond to questions while on a call." ((in 3 reviews)); "Upper management is rude and unapproachable." ((in 3 reviews))

What are the top reviewed USCB America locations?

Los Angeles , Henderson , Elk Grove , Santa Rosa , Scottsdale , Sacramento , Las Vegas , Chicago , Milwaukee

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USCB America

USCB America reviews

2.3

30% would recommend to a friend

(75 total reviews)

Albert Cadena

44% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Work/Life balance

2.4

Compensation and benefits

2.3

Culture & values

2.3

Career opportunities

2.2

Senior management

USCB America has an employee rating of 2.3 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USCB America employee rating is 33% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

Sep 6, 2023

Terrible

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Nothing good about this place

Cons

Micromanaged, they discriminate and very hostile environment, minimal training and they will lie and and tell you they will give additional training, you have to ask for a raise, very high turnover rate, very low morale and can't keep clients because they treat employees like prisoners.

USCB America Response

Your comments are disheartening. At USCB, we hire individuals who seek growth, stability and long term career. Some of our employees may feel they are being “micromanaged” but our management team does a great job at making sure the work is being done and our client’s information is protected. We take any form of discrimination very seriously and any allegations are investigated thoroughly. Even though you didn't find success within your 3-4 years at USCB, we wish you the best in your future endeavors.

1.0

Jun 26, 2023

Okay but Not Okay

Collector ii

Recommend

CEO approval

Business Outlook

Pros

Commission, work from home, easy work

Cons

Micromanaging, tough commission rate, high workload.

USCB America Response

Your comments are a bit contradicting. The business of collections is not for everyone and can be challenging and demanding at times. Our call centers are fast-paced, however, those who are willing to put in the effort can reap in the rewards and monthly bonuses.

3.0

May 2, 2023

Overall great job

Financial clearance representative

Recommend

CEO approval

Business Outlook

Pros

Great opportunity, develop knowledge in healthcare.

Cons

Micro management, poor pay, lack of training.

USCB America Response

We appreciate your 3 stars. Over the last several years, USCB has worked diligently at creating a Training and Development department that continues to grow and improve with the times. We face different challenges when we have employees working remotely, however, the various monitoring tools we utilize assist with maintaining productivity, protecting sensitive information and allowing employees to reach their full potential.

Viewing 37 - 39 of 75 Reviews

Jobs at USCB America

Bilingual Customer Service Representative (Remote)

Vice President of Operations

Medical Coding Supervisor

Chief Financial Officer (CFO)