Does USCB America pay their employees well?

According to anonymously submitted Glassdoor reviews, USCB America employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at USCB America. This rating has improved by 17% over the last 12 months.

How satisfied are employees working at USCB America?

30% of USCB America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USCB America 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at USCB America?

Customer Service Representative (11) , Collector (9) , Debt Collector (3) , Medical Biller (3) , Administrative Assistant (2) , Collections Specialist (2) , Collector II (2) , Customer Service Representative (CSR) (2) , Insurance Follow-Up Representative (2)

What are the pros of working at USCB America according to real employee reviews?

"People are awesome you make great friends" ((in 6 reviews)); "Cool coworkers Fairly easy work" ((in 3 reviews))

What are the cons of working at USCB America according to real employee reviews?

"Clearly exploit uneducated people for low pay" ((in 7 reviews)); "Managers are always late to respond to questions while on a call." ((in 3 reviews)); "Upper management is rude and unapproachable." ((in 3 reviews))

What are the top reviewed USCB America locations?

Los Angeles , Henderson , Elk Grove , Santa Rosa , Scottsdale , Sacramento , Las Vegas , Chicago , Milwaukee

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USCB America

USCB America reviews

2.3

30% would recommend to a friend

(75 total reviews)

Albert Cadena

44% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Work/Life balance

2.4

Compensation and benefits

2.3

Culture & values

2.3

Career opportunities

2.2

Senior management

USCB America has an employee rating of 2.3 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USCB America employee rating is 33% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

Mar 22, 2022

Do your research

Specialist

Recommend

CEO approval

Business Outlook

Pros

Quick interview process and turn around time.

Cons

Training has no direction. Management doesn’t understand training needs and expectations.

USCB America Response

USCB's Training Department works closely with our leadership to ensure the content of training will be effective. Unfortunately, every person learns differently and they also learn at a different pace then others in training and we work hard to accommodate. We have a VP, Director or Senior Director, Managers and Supervisors in each department. I am unsure which call center you do not believe we have a director in.

1.0

Jun 7, 2012

Could be alot better...

Collector

Recommend

CEO approval

Business Outlook

Pros

Benefits if you only need them for yourself. Family rates are horrible. Employee ownership but it takes more than half a decade to benefit from it.

Cons

Upper management is rude and unapproachable. Work environment is very negative. Supervisors are unqualified. Turm around rate is high. Compensation is practically non existant for your time spent there or for meeintg/exceeding collection goals.

3.0

May 22, 2012

Follow Up Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hiring manager and interviewers were friendly.

Cons

Turn around rate quite slow.

Viewing 73 - 75 of 75 Reviews

Jobs at USCB America

Bilingual Customer Service Representative (Remote)

Vice President of Operations

Medical Coding Supervisor

Chief Financial Officer (CFO)