Does USCB America pay their employees well?

According to anonymously submitted Glassdoor reviews, USCB America employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at USCB America. This rating has improved by 17% over the last 12 months.

How satisfied are employees working at USCB America?

30% of USCB America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USCB America 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at USCB America?

Customer Service Representative (11) , Collector (9) , Debt Collector (3) , Medical Biller (3) , Administrative Assistant (2) , Collections Specialist (2) , Collector II (2) , Customer Service Representative (CSR) (2) , Insurance Follow-Up Representative (2)

What are the pros of working at USCB America according to real employee reviews?

"People are awesome you make great friends" ((in 5 reviews)); "Cool coworkers Fairly easy work" ((in 4 reviews))

What are the cons of working at USCB America according to real employee reviews?

"Clearly exploit uneducated people for low pay" ((in 9 reviews)); "Managers are always late to respond to questions while on a call." ((in 3 reviews)); "Upper management is rude and unapproachable." ((in 3 reviews))

What are the top reviewed USCB America locations?

Los Angeles , Henderson , Elk Grove , Santa Rosa , Scottsdale , Sacramento , Las Vegas , Chicago , Milwaukee

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USCB America

USCB America reviews

2.3

30% would recommend to a friend

(75 total reviews)

Albert Cadena

44% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Work/Life balance

2.4

Compensation and benefits

2.3

Culture & values

2.3

Career opportunities

2.2

Senior management

USCB America has an employee rating of 2.3 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USCB America employee rating is 33% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

Feb 27, 2023

Don’t waste your time

Debt collector

Recommend

CEO approval

Business Outlook

Pros

They honestly higher people to let them go with in 3 months unless your kissing butt… you can’t miss a day or be 3 minutes late or they would write you up

Cons

There no parking you have to pay 28 dollars a day to park they only give you back 40 dollars

USCB America Response

USCB sets reasonable employee expectations such as punctuality and attendance. Our policies and procedures are put in place to stay consistent with these expectations in order to comply with the statement of work of our various clients and projects. USCB prides itself on having long term employees that have been with the company 10, 20 and even 40 years. I would say that's pretty impressive!

1.0

Jan 30, 2023

Terrible

Collector

Recommend

CEO approval

Business Outlook

Pros

You get paid for your work

Cons

Management is poorly run, micro manage as well as PTO and sick time do no start until you heat 90 days. Currently most collectors have been with the company 5+ years or under 4 months. High turn over but instead of fixing their issue choose to say the employees arnt fit for the job.. since ive been there over several months over 17 collectors have been let go.

USCB America Response

We're sorry to hear that USCB was not the right fit for you. Our management team does a great job at making sure that each employee is growing and successful in our fast-paced environment. Although we cannot change the nature of that part of our business (collections), we constantly look for ways to improve management, processes and company culture.

2.0

Dec 5, 2022

No structure

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is alright, coworkers are nice.

Cons

No real professionalism and HR is nonexistent in Sacramento.

USCB America Response

USCB strives to keep a professional work environment and our leadership team is extremely competent in their role. We want nothing more than each employee to be successful and happy. HR is always an email, text and a phone call away even if they are not physically in the office!

Viewing 22 - 24 of 75 Reviews

Jobs at USCB America

Bilingual Customer Service Representative (Remote)

Vice President of Operations

Medical Coding Supervisor

Chief Financial Officer (CFO)