USI Insurance Services reviews

The place is toxic throughout the country. Management is outdated, and is run by some power hungry outdated people that think because it worked 20 years ago it will work today. The CEO tells his sob story, don’t believe it. Work life balance is a joke, you will be given so many account to manage because everyone is leaving and they can’t replace fast enough. Support staff that you are promised is non existent because everyone is managing more clients than possible. Client retention is bad because there is no money spent on service it’s all about new business, expensive company trips for management and returning a profit to the PE firm that owns them (KKR - Google them first), and oh by the way, they always return a profit to the PE firm, and they do by cutting service staff. You will hear all about the power of ONE, they are correct, ONE which stands for its all about ONE thing PROFIT. Most of the new producers hired don’t make it because the system it OUTDATED along with the management team.

They pride themselves on a sales process that is "disrupting the industry." It is clear that a lot of time and resources have been dedicated to that process. The problem is, the senior leadership, who were personally involved in creating the process, based on their time "in the trenches," are fanatical about the process, ignoring the fact that it doesn't work most of the time. They like to tell you how much they would've loved to have this tool when they were in a sales role, but they haven't been in sales for years. Even when you bring in business that is already "sold," and ready to buy/switch, they try to force the buyer to go through the process. So sales people will bring in ready deals, and management will lose them. On the bright side, they pay an above-average base salary. So even if the deals don't close your first couple years, you'll be okay. Just be careful about being sold on The Process when you are interviewing. It doesn't help with sales. You end having to fight the process internally, which affects your ability to close inbound business.