USO reviews

2.6

41% would recommend to a friend

(321 total reviews)
avatar

Lt. Gen. (Ret.) Michael Linnington

9% approve of CEO

29% positive business outlook

USO has an employee rating of 2.6 out of 5 stars, based on 321 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USO employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

321 reviews
3.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- entire organization is oriented around the mission - people are empathetic and talented, with many hundreds of years of combined domain expertise - opportunity to serve our military in the way they need it most - a great work from home opportunity while it lasted

Cons

- new CEO is implementing ideas that benefit him more than anyone else - under our new leadership, the USO is implementing a return to office policy that is setting back the organization years - we're a global organization that needs to be distributed and already figured out how to be successful, so the CEO's strategy makes little sense. - he's actually asking people to relocate from all over the world to D.C. so people can use Teams to talk to each other from within the same office instead of from our homes. cool. he's about as out of touch as the current administration, so maybe it'll all work out. - beyond the CEO, things can be slow to move across the organization. process can get in the way of impact. - back to leadership: how exactly are you ensuring the success of the org for the next 85 years? we are killing support for the field without giving them additional resources. make it make sense.

1.0
Apr 15, 2026

Supportive coworkers overshadowed by tyrannical leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, lots of PTO and was good when remote was option. Good, passionate co workers. Good mission.

Cons

New president is a tyrant. Told all HQ team they had to move to DC or force you to resign. Then he hires people from his old company and allows remote. Changes his mind. Disrespectful to employees( curses at them). Not a lot of room for growth with in departments. Org changes direction ever few months.

2.0
Mar 25, 2026

Passionate people, but leadership and morale issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are passionate about the mission. They show up every day ready to work and they’re all lovely people.

Cons

There has been a lack of leadership for many teams, which has made decisions hard. There has also been a lot of change across the organization this year. The morale and the culture are significantly down, unfortunately.

Viewing 16 - 18 of 321 Reviews

Glassdoor has 345 USO reviews submitted anonymously by USO employees. Read employee reviews and ratings on Glassdoor to decide if USO is right for you.