USO reviews

2.6

41% would recommend to a friend

(321 total reviews)
avatar

Lt. Gen. (Ret.) Michael Linnington

9% approve of CEO

29% positive business outlook

USO has an employee rating of 2.6 out of 5 stars, based on 321 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USO employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

321 reviews
1.0
May 5, 2026

Used to be a great place to work

Recommend
CEO approval
Business Outlook

Pros

The USO has an important mission, respected brand, and unique service delivery model. Those are and will continue to be the organization’s strongest qualities. Staff are deeply committed, collaborative, and genuinely care about service members and families. There is a strong sense of purpose in the work, and many talented individuals who want to make a difference.

Cons

In recent months, the organizational culture has deteriorated significantly under new leadership. The implementation of a rigid return-to-office policy has created widespread disruption, with scores of employees effectively given end dates if they are unable to comply. The result has been substantial attrition across departments, which is weakening teams, eroding institutional knowledge, exhausting resources, and undermining key functions. While the policy has been framed as a way to improve collaboration, it reflects a fundamental disconnect from how modern teams actually work. Staff have proven they can collaborate effectively using digital tools, yet new leadership has failed to recognize or embrace this reality. In addition, policy enforcement has been highly inconsistent. While employees were told exceptions to RTO would be rare, new hires with prior connections to leadership have been granted permission to work remotely. This has created a perception of favoritism and undermined trust across the organization. More broadly, the organization lacks clear strategic direction. Leadership appears misaligned and reactive, with little evidence of a cohesive vision or plan. This absence of direction, combined with inconsistent decision-making, has driven morale down to a level that many employees describe as toxic.

Viewing 13 - 15 of 321 Reviews

Glassdoor has 345 USO reviews submitted anonymously by USO employees. Read employee reviews and ratings on Glassdoor to decide if USO is right for you.