UScellular reviews

4.2

76% would recommend to a friend

(2,470 total reviews)
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Laurent C. Therivel

74% approve of CEO

29% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,470 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Great on the job training, great culture, easy to grow with and also make great commission + great base pay

Cons

Long hours sometimes. But that’s with all retail

1.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Good Benefits starting on day one, you do have to pay into them.

Cons

It is worse than selling timeshares door to door. At US Cellular the customer is always wrong. If they want a simple plan with a basic phone they are wrong and you must try to upsell them on stuff they do not need or want. If you don't you are wrong and will most likely get fired. If an older lady on a fixed budget comes in to pay her bill, they want you to sell her on a brand new iPhone 12 Max on the top Data plan and with an iPad. You are also required to know how to fix everything that is wrong with a customers phone within your first few weeks.

3.0
Aug 6, 2021

Dont be deceived

Recommend
CEO approval
Business Outlook

Pros

Culture is good and some of the people there are amazing. Good growth opportunities and the pay is somewhat competitive. Overall the experience was a good one because of what I learned and the growth I was able to attain.

Cons

Work-life balance is bad. Churn rate for employees is dismal. The company has let go of hundreds of employees (and a call center) with no intent to rehire. It felt as if the company was getting ready to sell. Upper management puts unrealistic expectations on middle management and it rolls down hill. Lots of koolaide drinking in regards to culture but not everyone buys into it.

Viewing 766 - 768 of 2,470 Reviews

Glassdoor has 2,546 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.