UScellular reviews

4.2

76% would recommend to a friend

(2,469 total reviews)
avatar

Laurent C. Therivel

74% approve of CEO

29% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,469 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jun 1, 2015

rwc

Recommend
CEO approval
Business Outlook

Pros

Paid vacation. Work with other great rwcs. Not to much of pro things anymore.

Cons

No work life balance. If you have a family this is not the place for you even part time. Part time is a joke... 35 hours a week 40+ end of the month if quota is not reached. Weekly meets you must attend even on day off. Customers have personal cell phone number they call all the time! Must have 10+websites and computer systems up to even start the work day. Angry customers, demanding bosses. Computer system does not work 1/2 the time. Pay has been cut insurance has went up. Things keep changing and none for the better! Cut our lunch times down to 30 min. Working 9:30 to 8:30 with one 30 min break is not good enough we need more down time.

1.0
Jun 1, 2015

Keep looking.

Recommend
CEO approval
Business Outlook

Pros

Hmm... They give you a smartphone to use.

Cons

Terrible hours, schedule changes after it's already been posted, promises of advancement are never followed through on, manager has constant complaints himself because he refuses to even take phone calls. Also, this is a retail position... NOT a telemarketing position, though since the company is struggling to keep their head above water, they now insist that cold calling is a job requirement. Notoriously terrible coverage leads to daily customer complaints. Commission has been restructured several times in the last year, again, because it is clear the company is very clearly struggling. Management's frustrations routinely overflow into employees and people become targets by simply having shown up to work. Complaints to HR are simply pointless and their follow-up process is, itself, a biased parade. Employee turnover is like nothing you've ever seen; I'd say average length of employment is 6 months. Do yourself a favor and work for any other wireless provider. There's money to be made and respect to be had in this industry, just not here.

4.0
Jun 1, 2015
Recommend
CEO approval
Business Outlook

Pros

good work environment. nice people, and decent pay

Cons

you gotta drink the koolaid to fit in. If you don't have everything that you've done backed up in writing, they will use it against you when layoff time comes, and they're looking to reduce costs

Viewing 1819 - 1821 of 2,469 Reviews

Glassdoor has 2,544 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.