Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      30% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jan 3, 2012

      Great associates, Bad Management

      Rwc
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and good benefits especially for my home market, I really work with a great team, management excluded Always knowing whats new in the wireless world.

      Cons

      Management shows favoritism, especially to the opposite sex No rewards for doing more than your share of the work load Sell, sell, sell, This is all I ever hear. No room for promotion unless you are one of the favorites. Having to pick up the slack for other associates that cannot do anything correctly.

      5.0
      Jan 2, 2012

      Working at US Cellular has changed my life

      Customer service coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for a company such as US Cellular brings new experiences and perspectives on a work environment. Everyone I work with shows passion towards a common goal. It is a place that is focused on behaviors not micromanaging numbers. It's a place where behaviors are coached to truly help individuals at all levels increase performance and overall help become a better person.

      Cons

      Working in a call center environment in general, one can find it somewhat challenging for particular time off, however that is the nature of the beast. At US Cellular the leader support does truly care and will do whatever possible to help another out. There are options as well, for example in customer service if you are not able to take benefit time, you can trade shifts with another associate. So really it is not a downside, it is just a challenge in the type of environment where customers need us.

      4.0
      Dec 29, 2011

      Exciting Learning Opportunity

      Interim retail sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Values and Behaviors of the D.O. The stories and experiences in regard to winning customer service-a customer thanking us for our help. The empowerment and freedom to make decisions to provide an effective customer experience. Benefits w/pension plan, tuition- reimbursement good vacation time awarded Market Leaders try to help morale and look out for us

      Cons

      pay is not the best (but not the worst) hours- vacation blackouts lack of incentives-for the non-sales support groups no visibility of senior leadership except in the home area (chicago)

      Viewing 2332 - 2334 of 2,467 Reviews
      Related searches: UScellular jobs | UScellular salaries | UScellular benefits | UScellular interviews
      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.