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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,466 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      30% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,466 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Jun 28, 2010

      Believe in Something Better...blah!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The call-center environment is a very fun place to be at times. The training was a blast. It doesn't hurt that you were paid your hourly wage for the 6 weeks of training. If you're big on feedback, US Cellular is the place for you.

      Cons

      US Cellular is going through "Quality Evolution" to better the customer service. It becomes very annoying when listening to the feedback from your coaches. The customers honestly will never ever know that the company is doing this "Quality Evolution". They are only interested in why their bill is so high. The expectations of good customer service varies from leader to leader. What would be exceptional to one coach would end up being completely unacceptable to another leader.

      4.0
      Jun 9, 2010

      Great place to work

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a fun place - tuition reimbursement is 100%. Not as competitive as other professional firm so if you want balance in life - no doubt it's the place. People are very open. Very dynamic place to work for. You won't go wrong with it.

      Cons

      Not the most competitive place. You are probably not pushed to excel. You can't be too forward either. But overall pretty healthy environment.

      4.0
      Jun 3, 2010

      Retail Store Manager for U.S. Cellular

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company has a mission and vision, and all are accountable to achieve that vision. Their culture is not just pictures on the wall.

      Cons

      Accountability with some of the center leaders is lacking luster.

      Viewing 2434 - 2436 of 2,466 Reviews
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      ReviewsUScellular reviews

      Glassdoor has 2,541 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.