Uber Partner Support Representative reviews

3.2

32% would recommend to a friend

(43 total reviews)
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Dara Khosrowshahi

65% approve of CEO

28% positive business outlook

Partner Support Representative employees have rated Uber with 3.2 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Partner Support Representative professionals have a good working experience there. Uber is rated in line with the average (within 1 standard deviation) by Partner Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

43 reviews
1.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Great coworkers in an overall low pressure, laid back atmosphere. Being a part of a company that has become such a big part of current pop culture was an interesting and exciting experience -- high "glitz and glam" factor in comparison to most jobs. It's not retail.

Cons

Communication was minimal from the top and continued to weaken as messages passed down from upper levels to lower levels of employee clearance. As a young organization whose goal has been to redefine a longstanding industry (which it has successfully done!) the company still has a lot to learn in terms of positive vs. negative "corporate attitude" and general organizational human resource management -- many policies and the enforcement behind them was very wish-washy within our market, and the lines became even more blurred when communicating with other city teams to seek advice or information. Little to no defined path for growth makes for one of two types of employee: apathetic reps with no real passion for the job but to pass time and make an easy dollar or disappointed employees who eagerly want to grow but feel aimless and under appreciated.

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Uber Response
10y
Thank you for taking the time to write this review. You've pointed to a few things that we're working hard on -- the flow of communications and career development on the operations side of the house. I see that you've moved onto another opportunity. I wanted to thank you anyway for providing such detailed feedback on your experience.
4.0
Apr 4, 2016
Recommend
CEO approval
Business Outlook

Pros

great atmosphere, make employees feel comfortable

Cons

No indication of potential for growth

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Uber Response
10y
Thanks for providing your feedback here. We've identified career development as an area for improvement at Uber. If you have suggestions on what type of career growth would be best for you and your team I'd be happy to listen and pass them along to the right person internally. -Andrew, alevy@uber.com
4.0
Jan 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Uber credits benefits for all staff!

Cons

Needs more career advancement guidelines option for all levels

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Uber Response
10y
I was just speaking with some of the Partner Support leads the other day about career advancement in the organization. Since there are only a few types of roles in Partner Support they recommended that if you're looking to advance that you talk to your manager and look to uber.com/jobs for roles in other organizations that may be a step up from your current one. Examples of lateral or potential promotional roles are Customer Support Manager in a center of excellent or operations coordinator. Good luck to you!
Viewing 40 - 42 of 43 Reviews

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