Pros
Great Retail Format, Merchants buy lots of new products with a strong mix of Mass and Prestige items. Salon and service menu is a wide range of services.
Cons
Upper management claims but does not listen to employees, this is a very operational company who likes to " look good" for the investors and wall street but are out of touch with their stores. Guest engagement is not a priority if you do not staff your stores. Upper Management is from Discount Retailer's and want employees to spend 60% of their time in operations mode. The Beauty Guest needs time to spend with a Salesperson especially in a store that is downright confusing to the average consumer. Salon business does not cater to all Guests. A lot left on the table. All talk from upper Management, Go to your stores they are a mess!
