Ulta Beauty reviews

3.4

56% would recommend to a friend

(13,974 total reviews)
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Kecia Steelman

59% approve of CEO

48% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Sep 14, 2013
Recommend
CEO approval
Business Outlook

Pros

ULTA does marketing campaigns to all area households and runs a big box store in one of the top retail areas in my area. They use craigs list to reach out to local stylists and lead me to believe I was applying for a full time position. They did not conduct a very professional interview, but I was till interested because I just moved into this town and I kow they have good walk-in traffic.

Cons

The company seems to have no respect for the idea that a person does have to maintain a certain income in order to survive. They were deeply offended because I told them that's needed a chance to think about the fact that they were only offering a part time job even after they demanded that I bring a model to their store and perform my skills FOR FREE to demonstrate my abilities. What other business in the world requires people to come I. And do the job before you can be hired (or a part time job) when the state authorities require you to obtain a professional license to perform this job. They are arrogant and focus only on their needs and certainly cannot attract condone the practice as fair treatment. They offered a job and quickly said they were stil interviewing because I said I needed time to think because I had indicated I was seeking full time employment. the response I got was "that's how we do it here, everyone starts with a minimal schedule. So why did they Lead me to believe I was interviewing for a full time position all the way through this process.

2.0
Feb 19, 2013

Salon professionals run!

Recommend
CEO approval
Business Outlook

Pros

Can build a clientele quickly and make decent commission and good tips in the right store.

Cons

Company does not understand the hair business and tries to impose a retail model on the salon. They treat all their employees like thieves (must be searched on camera by a manager every time you leave store, even if you're just running to your car), stylists are responsible for the maintenance (organizing, dusting, fielding customers, etc) of a giant professional hair retail section, yet can only use Redken products, the vast majority of Ulta salons do not have receptionists so stylists constantly have to interrupt services on paying clients to field phone calls, walk-ins and retail customer questions. Furthermore, I have never been so micro-managed in a job position in my entire professional life of 25-years! Every department manager polices you and your staff to make sure you're performing the daily duties, wearing proper dress code, and enforcing all the other piddly routine rules and regulations. Ulta has everything mapped out with all these rules and 'career paths' so that their is no room for originality or inventiveness. They do not want leaders. They want followers who will swallow their Kool-Aid and dose it it out to others. Oh yeah. Also, salon employees are responsible for cleaning the nasty public restrooms every day. That's why you went to beauty school for a year and spent $15000+, right!?! To live the dream of scrubbing a public toilet after standing behind a chair on your feet all day and giving Ulta 50%-60% of your earnings in commission!

2.0
Oct 27, 2011
Recommend
CEO approval
Business Outlook

Pros

25% discount, gratis, being able to try new stuff out, free salon services, the people I work with

Cons

The pay is not even enough to cover basic human living expenses. I make minimum wage and yet am expected to sell their prestige makeup and rack the numbers up in the store as I am the number 1 salesperson, and yet I make absolutely no commission. Only on Dermalogica, which is not the best line out there from my experience. Mgmt needs to get it together as no one is steering the ship. Poor benefits - part time have none. At least Starbucks gives good benefits to part time people. Plus, the demographics of the store I work at are deeply discounted and guests are always trying to discount us.

Viewing 82 - 84 of 13,974 Reviews

Glassdoor has 14,278 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.