Ulta Beauty reviews

3.3

55% would recommend to a friend

(13,986 total reviews)
avatar

Kecia Steelman

58% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.3 out of 5 stars, based on 13,986 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Aug 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Management receives: Comprehensive health, dental, vision, FSA, 401k, vacation, sick days, paid holidays. Mediocre retail discount. 25% retail 50% salon. Steady hours. Retail receives: HA!

Cons

-You are expected to keep your department "clinical clean" yet you have NO payroll of support employees. -Relentless number of tasks, no time to PROPERLY service customers. -You are a cashier at least 4 hours a shift due to payroll cuts. -NO RECOGNITION FOR EXCEEDING YOUR SALES GOALS! -Ridiculous "bonus" program, I provide over $1 million in sales revenue and bonus $2500 a YEAR? -Sr management comes into store once a month, if that, and berates you on everything that is WRONG and NEVER acknowledges the RIGHT. -Corporate is so out of touch with store level operations its SCARY. -Pointless weekly conference calls about petty "in store events" that do NOTHING to entice customers, simply to increase revenue. -As a Prestige manager you are considered a manager yet you have no say so in ANYTHING including the hiring/firing of your own department employees. -Want a promotion? Thats comical! They do not promote from within, external hires, promised interviews for promotions yet never happens. Honestly 2 years ago when I started with this company I could honestly say I was happy. After countless hours, demanding work, obscene "goals," no support, and constant harassment about NPS (What a joke! Customers DO NOT comment on good on bad), Allure and Glamour subscriptions, and "clinical clean" environment has left me disheartened, overworked, unappreciated and unhappy.

1.0
Aug 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Gratis to prestige cosmetics employees - sometimes. Christmas discount of 40% - but won't tell you when and tell you at last minute and its always on week we aren't paid.

Cons

everyone is part time, no guarantee of hours - cut hours often. management unfair and fires excellent employees often and did recently. Pay increases of a dime or quarter. terrible morale and it only gets worse. they put back items that have been returned and used.

1.0
Aug 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Good Benefits but expensive..good discount!!

Cons

Being disrespected not only by your GM but your DM as well. don't ever think you can file a harassment complaint confidentially to HR without it being shared with the person you complained about before an internal investigation can be completed and then your DM lying to you about it. Unrealistic goals for a new location not only for the store but for the salon. Only being able to give talented stylists 10-12 hours and then they want you to hire more. They say you can make as much as you want, but that is simply not so when it's a new salon. It has to grow. Whoever is advising them for the salon industry doesn't know anything about building a business. The other managers are all transferring to another location just to get away from the present GM, due to her bully tactics. They are afraid to say anything for fear of retaliation, even though the company has a "No Retaliation" policy, that is a joke just like a confidential complaint. When your DM can't see what is in front of her nose, it's hard to try and explain it. Eventually maybe they will get it, but I doubt it. Please read these reviews, yes there are a few that like Ulta, but then again I don't think they uprooted their life to move to another city and state for a company that they thought would be a great move for. My bad. I am going back to the company that I came from, that knows how to treat it's employees and respects them.

Viewing 13750 - 13752 of 13,986 Reviews

Glassdoor has 14,290 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.