Not everyone is at the same level of work ability/effort, which sometimes leads to some employees carrying more of the load than others to get the work done. We all know that not everyone can work at the same pace or understand the material as well as others, but for basic tasks and procedures, everyone should be on the same page and put in the same effort, not leaving messy things for others to handle because they do not understand what needs to be done, especially when there are many resources to help. Management tries to balance out the book and assign it evenly to teams but even then, some clients are more demanding than others or there are just really busy times in the year and if not everyone is pulling their weight the same, work is moved around and those that might barely be keeping their head above water are then left trying to right the boat when they are already working their best to keep everything afloat. It is understandable that the business partner and clients are #1 priority, do what we must to make sure they get what they need, but everyone internally needs to then make sure they can hold their own to make it equitable. Adding staff to spread the work out more helps, but the existing staff should be held accountable for their work and keeping on top of it, so others are not picking up the slack.
There is not one consistent way of procedures. Example: There is a company made page for endorsement instructions. During training we are told to use this for any endorsements we make instructions for. Then when rubber meets the road, that is not used, and employees just make notes on emails from business partners and use that as instructions. It can be messy and confusing and just looks unprofessional. A similar situation on how things are filed. It makes sense that newer items would be on top, older on bottom, and yet half the staff does it this way, half the staff will have the oldest on top and the newest on bottom (or better yet, mix old and new together so trying to figure out the true timeline is a mess). It would be nice if management or a dedicated person could put procedures in place like this and make all employees adhere to them so that no matter what account you are in, it is all the same and you know where to find everything. It is understandable that with so many employees, this can be difficult, and with some having been at the company for many years and have their set way of doing things, might make it hard to change it, but I think in the long run, everyone would benefit from this.
It is a work hard, play hard mentality. They provide a lot of benefits to employees but in return, you are expected to put in the effort needed to keep on top of your workload (working late, working nights and on weekends if needed). Sometimes that is very difficult.
Even with the cons listed, I feel that the pros outweigh them and still feel this is the best company I have worked for.
