Uniqlo reviews

3.1

41% would recommend to a friend

(7,543 total reviews)
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Tadashi Yanai

61% approve of CEO

40% positive business outlook

Uniqlo has an employee rating of 3.1 out of 5 stars, based on 7,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uniqlo employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jul 29, 2012

worst place to work

Recommend
CEO approval
Business Outlook

Pros

noneeeee at all... seriously people

Cons

working there means you will become a little uniqlonian robot after being demanded to lliterally smile every second of your shiift, run and not walk, and be treated as if you seriously arent doing more work than your manager micro management broken company promises scheduled for nine hours with one hour break...yes lliterally youre on you're on your feet for eight hours

1.0
Jan 4, 2012
Recommend
CEO approval
Business Outlook

Pros

Your co-workers are generally awesome Great location the employee discount is pretty good you CAN be promoted quickly in some circumstances store is generally busy, so there is always something to do

Cons

considering my orientation included how to sit, stand, walk, talk, smile, bow and a couple of phrases in japanese? I should've known. -You are critiqued on EVERYTHING. they claim to want to promote from within and evaluate solely based on performance. Its lies. Favoritism is rampant. -You literally have to take a written exam when youre first hired, and then again if you should ever want to be promoted. -The dress-code seems to be okay, except if your manager doesn't like what you're wearing even if it fits into the dress-code you will be sent home. No tattoos, piercings, hair color out of the "normal" range, and no nail art... oh and definitely dont wear any fun jewelry, youll be forced to remove it "it is a work hazard" -There is absolutely NO WORK LIFE BALANCE. God forbid you should want a day off, ever. - Schedules change at the drop of a hat. And you are expected to know when it does... - The time and attendance policy is absurd, if you are late more than 5 minutes more than 3 times, you can and will literally be fired. -They preach customer service, but are inflexible about things like returns, and cannot look up purchases with a credit card, which is very inconvenient. -They miss-pay people all the time because of "system errors" not paying me for 50 hours worked is NOT OKAY... EVER -"Standards" are ridiculous. If an associates section falls below what the expected standard is they are in trouble on the spot, no matter how busy the store is. -Feedback is ALWAYS NEGATIVE -SMILING IS FORCED. YOU MUST SMILE AT ALL TIMES OR BE BERATED. Not kidding about that, apparently the height of customer service in japan is smiling, with your eyes "in an upside down U shape" I'm not quite sure how to do that yet - Upper management- 1 BARELY SPEAKS ENGLISH! 2- never leaves the office, so how would they know about 7/8ths of the stores performance. -goals are super high and unachievable -Nothing you do is ever good enough. Ever.

2.0
Nov 10, 2024

Overworked

Recommend
CEO approval
Business Outlook

Pros

Good pay (but not in relation to actual hours worked). Learned a lot in terms of looking at the business in many different angles and challenging myself. The role wears many hats- you're essentially involved from beginning to end and perform the job of many people. We're responsible for creating the assortment, "making suggestions" to design, placing weekly buys, store strategy, all while actually planning, and then doing miscellaneous tasks. The company runs a tight ship both in a good and bad way. But the data available is abundant and clean which makes it easy to find answers and provide analysis.

Cons

Overworked overworked overworked. Absolutely no work-life balance. Good pay BUT in terms of actual hours worked, it was consistently over 50 hours per week. So is it really good pay? There is practically no conversations among the team and other planners because we physically did not have the time to make small chat. The first time I even spoke to some was months later at a corporate convention where we weren't glued to our computers for the first time, which is sad. (And found out many of us echo the same frustrations about work-life balance.) Many of us sometimes skipped lunch just because of the volume of work. Burnout just becomes your middle name because you don't even have time to think about how burnt out you are. Expectation from GHQ and multiple management created a trickle down effect of having to constantly sidetrack to do other tasks, most of which was ultimately a waste of time. Because of multiple senior leadership each wanting a piece of the pie, the direction was at times confusing and contradicting. All of senior leadership are workaholics and prioritize work over other aspects in their life. If you want to climb the ladder, be prepared to dedicate your soul to this company.

Viewing 136 - 138 of 7,543 Reviews

Glassdoor has 8,862 Uniqlo reviews submitted anonymously by Uniqlo employees. Read employee reviews and ratings on Glassdoor to decide if Uniqlo is right for you.