Uniqlo reviews

3.1

41% would recommend to a friend

(7,537 total reviews)
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Tadashi Yanai

61% approve of CEO

40% positive business outlook

Uniqlo has an employee rating of 3.1 out of 5 stars, based on 7,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uniqlo employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Aug 16, 2024

Worst job I’ve had in my life

Recommend
CEO approval
Business Outlook

Pros

Snacks they provide occasionally and nice people to work with. You get to meet nice people in the program. Corporate team is kind, retail team is down right awful.

Cons

One of the worst jobs I have had in my entire life. Verbally and emotionally abused daily by upper management. Expected perfection with low pay. No structure at all with your scheduling or training program, high turnover of upper management. Some weeks working upwards of 50-60 hours. Management is probably some of the worst, super jaded and brain washed by the company. Perfection is expected, down to the t. How you talk, walk, and dress is all micromanaged by management. Expected to clean the toilets on the daily. As a college graduate, avoid this job at all costs. If you would like work/life balance, don’t even bother. You will be expected to work 150% at all times. No downtime at all. Constantly on your feet, hauling giant boxes. Working on shipment, folding clothes for hours, and truly just punished based on if managers like you. One of the managers constantly hid the snacks THE COMPANY provided. Honestly, super crazy they even have this program. Targeting early grads for their insane expansion. Oh and if your reason is sustainability, don’t even bother. Most trash produced ever. They expect absolute perfection.

1.0
Apr 30, 2018
Recommend
CEO approval
Business Outlook

Pros

If you like having your whole day planned out for you to the minute with little room for freedom or individuality, this is the job for you. Coworkers are usually friendly enough, management is a whole other deal though.

Cons

This isn't a job, it's a dictatorship. The levels of pettiness at this job are off the charts and you can be reprimanded for the most minor of occurences. After they train you management expects you to have everything memorized and if you take too long to respond to a question they'll become frustrated. Every morning they expect you to have all the info from about 6 separate clipboards written down in your notepad and ready to recite at the snap of their fingers. And don't take too long to write it down, even though it's usually pages upon pages of sales numbers and weekly promotions. During their chat ins they'll call on team members to recite sales numbers and to shout out their standard phrases which you better have memorized and ready to scream at the top of your lungs. If you don't look "energetic enough", even during early morning shifts, you will be singled out in front of everyone. You have to have every area of the store memorized, and don't get caught being in the wrong section of the store for too long or you'll be reprimanded. If you do morning shifts they'll have you clean a whole segment of the store, and it better be spotless or else. After you clean, management will frequently inspect for the smallest amount of dust and if they find any specks, you'll be expected to clean the entire section again. If you're caught folding clothes turned towards a shelf, you'll be reprimanded. They have a 30 second rule, so if you spend more than 30 seconds organizing clothes at one shelf, you can be reprimanded for it. Everything must be in size order at all times, despite the fact that customers might move items around. If size order isn't there at all times, you can be reprimanded. If you're a greeter they tell you you have to greet so loud the whole store can hear it, and every time a customer walks in, you have to stop whatever you're doing to shout out a greeting. They have about 2 or 3 managers on duty at any given time and they expect you to have every task near completion every time they check on you, despite the fact that they're checking on you every 20 or so minutes. If they see you not smiling, even for the tiniest second, you'll be reprimanded. You can actually be fired for not smiling enough at this job, if they catch you not cheesing hard at all times, your job will be at stake, I know from experience. Smiling is more important than overall job performance. I was let go after 3 weeks solely for not smiling enough, despite them not having any other issues with my job performance, and despite being previously commended by both management and customers for my aptitude to helping customers find what they need. If you don't have a face that looks like a Barbie doll 24/7 you will be at risk for getting fired at any time, even if you do everything else perfectly. Overall I would not suggest working here, if you're not ready to lick the boots of management, and, well, even if you are, your job will be at stake. They treat this more like the military than a job, with no room for the most minor of mistakes, even if you're new. Management is generally hostile to new workers and tend to single people out just because they don't like you. If you don't buddy up to them from day one, you're on the chopping block.

1.0
Sep 26, 2015

Every Bad Japanese Stereotype You Could Imagine

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers can be nice. Products are interesting, and the discount on them isn't too shabby.

Cons

Terrible training; rushed, inefficient, and made me drink from a firehose of complicated company culture and processes before throwing me into the workspace. No resources I could go to if I had a question, and I had no idea who to contact for specific questions. They were consistently late and disorganized in getting me the most basic things I needed for my job, such as my Employee ID (which I needed to sign up for benefits before the deadline; I finally got my ID number at the eleventh hour), or my laptop (for a job in which 90% of my responsibilities required me to have access to a computer). Culture-wise, it's the most Japanese company that's ever Japanesed: mandatory shouting of customer service phrases, a complete lack of individuality, and an obsession with minute cultural details that gets in the way of basic workplace common sense and efficiency. You have to stand up in a perfectly straight, military attention-like line at the beginning and end of every day, with perfect posture and "samurai sword hands." I'd get to work wanting to do my job and focus on my tasks, and always feel like my time was being wasted by these rituals. The standards are ridiculous and nonsensical: I once had to completely do over a project involving printing P-Touch labels, because the sides of the labels hadn't been cut in perfectly straight, vertical lines, and therefore didn't live up to "Uniqlo standards," setting me behind on important work actually relevant to the functioning of the store. The Japanese managers don't speak the best English, and have a condescending, "we need to teach these American barbarians how to act like civilized people" aura about them that constantly made me feel belittled and built resentment. The pay was way too low to justify the amount of work I was doing; Uniqlo likes to tout that it pays competitively, but where I worked, they were barely above the city minimum wage. A week after I left Uniqlo, I got a new job which pays better for easier work, better training and learning resources, a friendlier work environment, approachable and supportive management, and I don't even have to shout slogans every morning. That pretty much sums it up.

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