United Airlines reviews

3.8

72% would recommend to a friend

(7,198 total reviews)
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Scott Kirby

66% approve of CEO

71% positive business outlook

United Airlines has an employee rating of 3.8 out of 5 stars, based on 7,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The United Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Dec 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Fellow Flight Attendants are generally great people - that's why they were hired.

Cons

Low pay - $26/hr beginning pay, with reserve pay coming in at 83 hours a month which makes your pay approximately $100 a workday (soon to be lower flight hour guarantee, so even less). You can request to be used more often, but keep in mind that those hours don't include your travel to and from airport, layovers, etc. You do receive an "away from base pay" that is about $3 an hr for every hour you aren't in your base city. Unfortunately, the company will do everything in their power to minimize your ability to break guarantee and earn more money - you can't pick up trips after you've hit 65 hours, which means you'll get assigned low flight hour trips that scheduling intentionally gives you in order to prevent overpaying. Such is life in a corporation this large, though. Poor Relationships - Between Crew Scheduling and Flight Attendants, it is absolute war 24.7. Be prepared to treat every conversation as if you were on the stand in the court room - except that if they attempt something that is contractually illegal, you have to catch them, and if you attempt something illegal, you'll be disciplined or possibly let go. Gate agents don't love Flight Attendants and the feeling is returned. No group is ever happy with the other, and that includes dealing with pilots (and I'm sure, they feel dealing with FAs is just as difficult). No one is on the same page. Benefits - Good luck using those suckers! If you can trade your way into weekend days off (not so easy for new hires) or block days together, then yes, you can fly for free. However, take a look next time you get on a plane to somewhere amazing... how many seats are open before the gap in customers, and then what you can assume are standby flyers? Not many, right? The airlines will do anything to put paying customers in those seats, which means more often than not, free-flyers get screwed. If you do get a big trip in, and let's say those flights would have cost you $1500 round trip... you're going to wonder if a normal job with vacation time might have been easier than killing yourself to save a grand.

5.0
Sep 1, 2017
Recommend
CEO approval
Business Outlook

Pros

The hourly pay is very competitive. The scheduling process is quick and easy and the employees and management are actually helpful.

Cons

Some days are very long and work hours monthly do not amount to full time hours. Also, you do not begin to get paid when you check in for work. The pay begins when the aircraft door closes.

5.0
May 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Oscar, our new CEO is like a cool breeze on an unbearably hot day. in my nearly 20 years with UA, I've never seen such interest in improvement. I believe he wants to right as many of of the past wrongs as possible, starting with the employees. Flight attendants have seen major movement in our Contract negotiations and should have our agreement shortly. I'm confident our world class Mechanics and Technicians will have their day soon, as well. I see my colleagues smiling more...a lot more. Our leadership seems to be listening to us and to our customers. Changes are happening weekly...some small, some bigger, but all focused on being better than before. I'm feeling positive about what's next. It's been many, many years since I've said I'm "proud to work for United." I'm still not there, but I'm closer...

Cons

Still some uncertainty on the part of lower management as to how to best support the front line. I see an unwillingness to use common sense over policy when the outcome would obviously be better for both the customer and employee. Also, our onboard product, especially domestically is a bit disjointed...too many variations in the "United" experience in terms of entertainment, seating and interior look. Lastly, our logo and image is outdated and a reminder to many of "what was." We need something new and fresh...not "yours," or "mine," but "OURS."

Viewing 13 - 15 of 7,198 Reviews

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