Is United Airlines a good company to work for?

United Airlines has an overall rating of 3.8 out of 5, based on over 8,021 reviews left anonymously by employees. This rating has been stable over the past 12 months. 72% of employees would recommend working at United Airlines to a friend and 71% have a positive outlook for the business. The best reviews about United Airlines have been left by employees working as Data Scientist , Intern and Airline Pilot .

Does United Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, United Airlines employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at United Airlines. This rating has been stable over the past 12 months.

How satisfied are employees working at United Airlines?

72% of United Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated United Airlines 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at United Airlines?

Flight Attendant (1416) , Customer Service Representative (433) , Ramp Agent (276) , Senior Analyst (111) , Analyst (110) , Manager (102) , Airline Pilot (83) , Senior Manager (83) , Intern (70) , Customer Service Representative (CSR) (65) , Aircraft Maintenance Technician (61) , Pilot (57) , Ramp Service Agent (57) , Customer Service Agent (54) , International Flight Attendant (53)

What are the pros of working at United Airlines according to real employee reviews?

"Great benefits and change to meet a lot of people from all over the place." ((in 997 reviews)); "Flight benefits are great when it’s not the busy season and you can actually get a seat." ((in 715 reviews)); "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI" ((in 363 reviews)); "culture is great and the people are the best" ((in 194 reviews)); "friendly/encouraging. good work life balance." ((in 136 reviews))

What are the cons of working at United Airlines according to real employee reviews?

"The management is poor and I’ve observed some people take advantage of their supervisor positions." ((in 354 reviews)); "Low pay and you get hired for one job but don't get to do it for over three months" ((in 326 reviews)); "Long hours and the Union didn't give good support when you really needed it." ((in 124 reviews)); "Salary and stock options is low" ((in 86 reviews)); "IT leadership is poor and lacking in knowledge" ((in 84 reviews))

What are employees saying about United Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about United Airlines layoffs and their outlook for job security at United Airlines in 2026.

What are the top reviewed United Airlines locations?

Chicago , Houston , San Francisco , Newark , Denver , Los Angeles , Washington , Dulles , New York , Elk Grove Village , Honolulu , Cleveland , South San Francisco , Orlando , Boston , Arlington Heights , Philadelphia , Seattle , Tampa , Sterling , Las Vegas , Indianapolis , San Diego , Salt Lake City , Dallas , Mount Prospect , Phoenix , Portland , Minneapolis , Raleigh

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United Airlines

United Airlines reviews

3.8

72% would recommend to a friend

(7,198 total reviews)

Scott Kirby

66% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Compensation and benefits

3.7

Career opportunities

3.6

Culture & values

3.5

Work/Life balance

3.1

Senior management

United Airlines has an employee rating of 3.8 out of 5 stars, based on 7,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The United Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

4.0

Dec 1, 2014

Its getting better

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

The best part about working for an airline (other than the travel benefits) is that there is always room to grow. If you are burned out from flying there are office opportunities that you can compete for. If you feel you need more of a challenge while in flight, you can apply to be a service manager. You never feel "stuck" like you have to do the same thing for the rest of your life.

Cons

Reserve sucks. It takes so much out of you. They really need to change the reserve system because straight reserve for years is not healthy at all!

4.0

Sep 2, 2022

It can be a decent job if you stick with it.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Seniority is rewarded. As this is a union job/career- the flexibility and pay increases are automatic with the passing years. The benefits are truly amazing if you want, need, or love to travel. You can make this a career that works for you. It is more and more flexible and you can even have another career simultaneously. The job itself is actually very easy if you can deal with many people and personalities. This is why I stick with it.

Cons

The hours and schedule can be very exhausting. In the beginning, being on reserve and the low starting pay can tear you down physically, mentally, and emotionally. You need a strong resolve to get through the difficult first years. There are many opportunites to take breaks though through unpaid leaves. Take them as I did when you can and do something else to save your sanity. There is also a lot of management mess to deal with between the company and violations of our union contract. Hopefully some of these issues will be resolved with a new contract in the coming years.

5.0

Sep 10, 2015

A good place to work

Airline pilot, captain

Recommend

CEO approval

Business Outlook

Pros

Great pay and schedules. Competent first officers. Generally friendly co-workers. Not much management interference. Chief Pilots are generally supportive. If you like to fly jets, it's awesome!

Cons

The job can be frustrating sometimes. Small things turn into big things and people get upset. Being a captain who treats people well always helps. It's a big corporation so you will always feel somewhat insignificant. If you can live with it and just enjoy flying the jet, it's awesome.

Viewing 16 - 18 of 7,198 Reviews

Jobs at United Airlines

Ramp Service Employee - Part-Time

Flight Attendant (Dutch Speakers Only)

Ramp Service Employee - Part-Time

Ramp Service Employee - Full-Time