Does United Collection Bureau pay their employees well?

According to anonymously submitted Glassdoor reviews, United Collection Bureau employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at United Collection Bureau. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at United Collection Bureau?

32% of United Collection Bureau employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated United Collection Bureau 2.8 out of 5 for work life balance, 2.3 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at United Collection Bureau?

Debt Collector (17) , Collections Specialist (13) , Collector (11) , Customer Service Representative (5) , Supervisor (5) , Collection Specialist (4) , AGENTE (3) , Telefonista Call Center (3) , Call Center Agent (2) , Customer Service Representative (CSR) (2)

What are the pros of working at United Collection Bureau according to real employee reviews?

"Flexible Schedule and it's easy to pass quality." ((in 5 reviews)); "Fair pay And opportunity for commission" ((in 5 reviews)); "The work is not very difficult, the people are extremely helpful" ((in 4 reviews)); "Remote work from home position" ((in 4 reviews)); "Relaxed work environment and relatively flexible work hours." ((in 3 reviews))

What are the cons of working at United Collection Bureau according to real employee reviews?

"Favoritism to top sales performers but you can make a living." ((in 6 reviews)); "Other managers have HORRIBLE attitude." ((in 4 reviews)); "Low Pay Ignorant misguided upper management, Ever changing policies that effect commission pay." ((in 3 reviews))

What are employees saying about United Collection Bureau layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about United Collection Bureau layoffs and their outlook for job security at United Collection Bureau in 2026.

What are the top reviewed United Collection Bureau locations?

Toledo , Davie , Jeffersonville , Miramar , Maumee , Columbus , Fort Lauderdale , Miami , Chicago , Holland , Pembroke Pines , Sunrise

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United Collection Bureau

United Collection Bureau reviews

2.5

32% would recommend to a friend

(105 total reviews)

Sanju Sharma

35% approve of CEO

20% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Work/Life balance

2.4

Senior management

2.4

Compensation and benefits

2.4

Career opportunities

2.3

Culture & values

United Collection Bureau has an employee rating of 2.5 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have an average working experience there. The United Collection Bureau employee rating is 33% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

105 reviews

2.0

Mar 28, 2014

UCB

Debt collector

Recommend

CEO approval

Business Outlook

Pros

Nothing good to say about them.

Cons

Too negative an environment to work there.

4.0

Feb 19, 2014

UCB is a very good learning experience.

Special accounts/customer service

Recommend

CEO approval

Business Outlook

Pros

The pros of working at UCB was the joy of helping patient's understand their bills. The joy going home and feeling like I was able to help a patient do something that they can afford. I felt like I actually accomplished something that is good.

Cons

One of the major downsides to working for UCB was the hours. Meaning one week we had a set schedule and the next week it would change without notice. The other con was that patients spouse/parent would get upset if we could not discuss the account with them unless we had permission.

5.0

Oct 10, 2013

Great Collection Agency, I resigned to participate full time with Ohio Reads to Teach children to read.

Medical bill collector

Recommend

CEO approval

Business Outlook

Pros

UCB collects for the Attorney General of Ohio. I did medical collection for Ohio State Medical Center, James Cancer, and The University of Toledo Medical Center.

Cons

They are good people that do their best to comply with the FDCPA. People that owe money never want to pay. One problem was that UCB was 20 miles to and 20 miles back. But I had a great supervisor. Bill was the greatest.

Viewing 103 - 105 of 105 Reviews

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Jobs at United Collection Bureau

Customer Service Representative (Patient Representative)

Correspondence Response Specialist

Correspondence Response Specialist

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United Collection Bureau

United Collection Bureau reviews

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UCB

UCB is a very good learning experience.

Great Collection Agency, I resigned to participate full time with Ohio Reads to Teach children to read.

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