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United Ground Express

Engaged Employer

United Ground Express Ramp Service Agent reviews

2.0

8% would recommend to a friend

(59 total reviews)

4% positive business outlook

Ramp Service Agent employees have rated United Ground Express with 2.0 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Ramp Service Agent professionals have a poor working experience there. United Ground Express is rated 43% below average by Ramp Service Agent professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

59 reviews
1.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Flight benefits and nothing else

Cons

Poor & egotistical management Poor communication, lack of empathy Unpredictable schedule changes Part time doesn’t feel like a part time job because you’re mandated to work 4-5 days a week Lack of consideration High turnover rate Physically demanding job Unprofessional

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United Ground Express Response
1mo
Thank you for sharing your experience with us. We’re happy you enjoy the flight privileges, and we’re sorry that your time with UGE has not met your expectations. We know that working at the airport can be physically demanding, and staffing issues can sometimes affect schedules. We are always working to improve our workforce planning, develop our leaders, and communicate better so employees feel supported and respected. Your feedback about staffing, scheduling, pay, and the employee experience is important and helps us make improvements. Many employees build rewarding careers at UGE and value the opportunities, teamwork, and travel benefits we offer, but we know we can always do better. If you’d like, please reach out to our HR team so we can find a better way to support you. Thank you again for your feedback. Best regards, United Ground Express
1.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Flight benefits.. easy to switch shifts with coworkers.

Cons

Management needs to be replaced Supervisors ignore employees through text/calls & emails.

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United Ground Express Response
9mo
Thank you for sharing your experience with UGE. We’re happy to hear you enjoy the flight privileges and flexibility that come with being part of our team — we know how important work-life balance is, and we’re glad that shift flexibility supports that. We also appreciate your feedback about communication from management. We take this seriously and are always looking for ways to strengthen how we connect with and support our teams. UGE is continuously evolving to make our workplace better for everyone, and insights like yours help us do that.
2.0
Oct 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Travel benefits, a lot of really great coworkers

Cons

Favoritism, communication, management allows bullying, intimidation and an atmosphere of aggression by those in leadership

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United Ground Express Response
9mo
Thank you for taking the time to share your experience with UGE. We’re glad to hear that you’ve enjoyed the strong sense of teamwork and the great benefits our employees receive — those are two things we take great pride in. We’re sorry to hear about your experience with management. Leadership at every level plays a vital role in shaping a positive and supportive work environment, and feedback like yours helps us continue to improve. Our goal is to ensure open communication, respect, and accountability across all stations and teams. UGE remains a great place to work for those who are passionate about aviation, teamwork, and personal growth. From flight privileges and advancement opportunities to the strong connections built among coworkers, we’re proud of the culture our people create every day. Thank you again for your feedback and for being part of what makes UGE unique.
Viewing 1 - 3 of 59 Reviews

Glassdoor has 343 United Ground Express reviews submitted anonymously by United Ground Express employees. Read employee reviews and ratings on Glassdoor to decide if United Ground Express is right for you.