1.0
May 30, 2024
Non profit call center run like a for profit center
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Decent pay for a call center
Cons
In Texas over half of your calls are incorrectly routed to United way. These calls are for food stamps and Medicaid. The amount of calls for that is insane. Completely inefficient, you get to get yelled at by angry people who aren’t even trying to reach you. This is a sure way to make your employees burn out. Then when you finally get calls seeking resources there are next to none in each city. Management refuses to acknowledge the absurd amount of incorrectly routed calls as a problem and seem to have a fairytale view of the resources available.
