2.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook
Pros
You can help some members
Cons
Low pay , have to be a robot, sitting waiting for a dialer to call for you , metrics ridiculous should be about helping members
55% would recommend to a friend
Stephen Hemsley
41% approve of CEO
48% positive business outlook
Check out your Company Bowl for anonymous work chats.
The top reviewed jobs include
Users say... "The benefits were good and the employee benefit programs offered to employees were good as well." "being able to work from home is one good pro" "Flexibility and good work/life balance" "The pay is good and it is good for your resume" "Great people to work with who all share a mission in improving healthcare and thinking analytically."
Users say... "Management is poor and ineffective." "Bad Manager I worked at Optum for around 8 months and had a generally positive experience with the employer." "There is NO training and you need to figure it our on your own as you go." "We have literally begged Senior Leadership for more help to reduce caseloads and improve compliance." "Upper management is poor with a lot of VPs burning budgets and acting as dead weight."