UnitedHealth Group reviews

3.4

55% would recommend to a friend

(15,434 total reviews)

Stephen Hemsley

41% approve of CEO

48% positive business outlook

UnitedHealth Group has an employee rating of 3.4 out of 5 stars, based on 15,434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UnitedHealth Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

15K reviews
3.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

United Healthcare offers a lot of internal mobility, and the chance to take on new and challenging roles. Because of it's rapid growth, and expansion into all types of personal insurance there are a wide variety of roles opening up all the time. In addition, the integration of those products, and attendant software platforms, offers employees the chance shine, and become acquainted with other facets of the business, giving them a greater understanding of the business as a whole.

Cons

Although United offers a great deal of internal mobility, their pay scale seems incomprehensibly rigid. Most of the people I know that have been there for any length of time have left at one time or another and come back. Once you've worked someplace else for a few months, the company seems to have no problem with hiring you back at a 25% premium to your previous salary, but once you're in it's almost inevitably 3-5% regardless of how your skill set has evolved. The other major failing I see is common to most insurance companies, abysmal customer service. Management constantly pays lip service to the idea of good customer service, but I have never seen it as anything more than lip service. Because of the size of the company, there is endless transfering of people from one place to another, and customer service positions seem to be chronically understaffed and/or trained.

2.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Managers have been very flexible with schedules, time off, and telecommuting. With my family, I'd be hard-pressed to work somewhere with rigid 'face time' requirements. Salary is good.

Cons

The business doesn't seem to have any yardstick other than share price, and no horizon longer than next quarter. While I find that to be a moral drawback, the more serious problem is that everyone runs around like a headless chicken trying to find quick and easy ways to boost sales figures. The only code changes I see approved are those that affect sales tools; changes that would make our systems work better for our customers seem to be viewed as having a limited ROI.

5.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

A strong national footprint that allows employees to remain within the organization when relocation is necessary. Strong senior management support throughout organization. Compensation is in line with other organizations for same type of position. Work/Life balance is encouraged and well maintained. Management respects hard work and commitment to organization. Recognition is giving freely and openly.

Cons

No downsides to working for this organization. I would definitely recommend United as a strong organization to work for.

Viewing 15421 - 15423 of 15,434 Reviews

Glassdoor has 18,159 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. Read employee reviews and ratings on Glassdoor to decide if UnitedHealth Group is right for you.