Inside Sales is a newer concept at Univar and consequently under developed. Sadly, it doesn't seem to be embracing the true values of Univar.
Inside Management is more focussed on proving they can spit out numbers in an effort to impress upper management of the capabilities of inside sales, than to actually developing, supporting, and appreciating the talent hired. They continue to suffocate already seasoned sellers with the demand to record their entire conversations with customers in computer notes and then to also painfully outline their step by step selling ideas and process to close on every single account. In addition inside sales has recently taken a sharp turn towards dog eat dog type of selling, to the point that sellers are strictly advised to STOP performing any customer service related duties and only focus on calls and numbers.
