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Universal Studios

Part of NBCUniversal

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Universal Studios Lead Ride Operator reviews

3.8

75% would recommend to a friend

(91 total reviews)
avatar

Thomas L. Williams

92% approve of CEO

82% positive business outlook

Lead Ride Operator employees have rated Universal Studios with 3.8 out of 5 stars, based on 91 company reviews on Glassdoor. This indicates that most Lead Ride Operator professionals have a good working experience there. Universal Studios is rated in line with the average (within 1 standard deviation) by Lead Ride Operator professionals compared to other employers within the Media & Communication industry (3.7 stars).

Reviews by job title

91 reviews
3.0
May 28, 2018
Recommend
CEO approval
Business Outlook

Pros

- you can go to the park whenever you want (except special events... including HHN) - really good discount on merch + food - really fun environment... it's so cool to work in a place that people literally go for vacation, and guests are generally happy to be there - guests that aren't happy are usually pretty easy to fix, by like giving a front of the line pass or some jelly beans (and management really encourages this kinda "star treatment" for guests) - good opportunities for people watching - cool coworkers even if it can be kinda clique-y at times - moderately lenient attendance system even though it can seem stressful (you get a couple 5 min freebies every month) - good proactive union - good employee recognition system, and a culture that really encourages you to recognize your coworkers for good work

Cons

- scheduling by seniority sucks and it can be impossible to rise up in the seniority ranks when you literally never get scheduled outside of peak hours (summer, HHN, maybe like 2 days over Christmas) - so you won't get scheduled for weeks or months at a time but then they'll like suddenly put you on the schedule one time and you'll have to drop everything to make it or risk getting an attendance reprimand - you have to pay for HHN tickets - also working HHN suuuucks everyone is drunk and rowdy - you have to work corporate NBC parties which is gross and unfair in my opinion - comped tickets for friends and families take a while to accrue (2 your 1st year, 4 your second year, 16 after that) and discounted ticket prices are only okay - no room for growth or promotions - HR is useless. I left my HR person several voicemails about an issue I was having and they never called me back. - they literally sent out a memo that said drug tests were optional and then a couple months later started firing employees for not consenting to supposedly optional drug tests (5 people got fired from a single attraction in one month for almost identical scenarios like this). - a lot of people get fired for really dumb, trivial reasons. It seems like after the peak season is over, they look for reasons to purge the long lists of employees so that there are more hours to go around.

4.0
May 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Working with other young people on the rides and throughout the park is great Fun interacting with guests

Cons

Pay is terrible Could get reprimanded easily Park Benefits aren’t on par to Disneyland or other amusement parks in terms of free tickets for close friends and family

3.0
Mar 2, 2018

Great starter job

Recommend
CEO approval
Business Outlook

Pros

Although the pay was low, the experience working with a huge company was priceless. You learn a lot with dealing with guest, tourist, and customers and what it takes to keep the happy.

Cons

Low pay, but what can you expect with a scrub position.

Viewing 70 - 72 of 91 Reviews

Glassdoor has 2,270 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.