Is Universal Studios a good company to work for?

Universal Studios has an overall rating of 3.8 out of 5, based on over 2,269 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 72% of employees would recommend working at Universal Studios to a friend and 55% have a positive outlook for the business. The best reviews about Universal Studios have been left by employees working as Ride Attendant , Bartender and Barista .

Does Universal Studios pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Studios employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Universal Studios. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Universal Studios?

72% of Universal Studios employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Studios 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Studios?

Attractions Attendant (92) , Ride Operator (88) , Cashier (41) , Retail Sales Associate (38) , Sales Associate (38) , Food Stand Attendant (30) , Security Officer (21) , Lifeguard (18) , Bartender (17) , Line Cook (16) , Ride Attendant (16) , Server (15) , Sales Associate/Cashier (14) , Food Service Worker (13) , Food and Beverage (13)

What are the pros of working at Universal Studios according to real employee reviews?

"Great benefits and a fair amount of advancement opportunity" ((in 187 reviews)); "The people are great and it's very happy to work in a theme park." ((in 119 reviews)); "fun, great coworkers, learn customer service and how to work independently, chances to move up the ladder" ((in 65 reviews)); "free tickets and admission to park" ((in 59 reviews)); "Fun work environment and co workers" ((in 32 reviews))

What are the cons of working at Universal Studios according to real employee reviews?

"Bad management and HR doesn't do a lot to help you out." ((in 122 reviews)); "Hours were long and sometimes unpredictable." ((in 95 reviews)); "Attendance policy is terrible and there is so much favoritism at work." ((in 49 reviews)); "The managers have no clue what they are doing." ((in 47 reviews)); "Low salary compared to high work hours (average 60 hours per week)" ((in 19 reviews))

What are employees saying about Universal Studios layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Studios layoffs and their outlook for job security at Universal Studios in 2026.

What are the top reviewed Universal Studios locations?

Orlando , Universal City , Los Angeles , Hollywood , Studio City , Universal Cty , North Hollywood , Hollywood, Los Angeles , New York , West Hollywood , Burbank , Miami , Santa Clarita , San Diego , Las Vegas , Kissimmee , Pennsville , New York Mills , Madison , East Lansing , Oklahoma City , Washington , Charlotte , Apex , Raleigh , Austin , Killeen , Minneapolis , Knoxville , Nashville

Universal Studios reviews

3.8

72% would recommend to a friend

(2,042 total reviews)

Thomas L. Williams

68% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,042 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews

4.0

Nov 3, 2022

Good culture.

Scrum master

Recommend

CEO approval

Business Outlook

Pros

Was a pleasure to work here, with a lot of inspired coworkers.

Cons

A little chaotic in terms of communication, and changing priorities, flowing down from upper management; though this is somewhat unexceptional in the industry.

4.0

Nov 2, 2022

Decent Gig if you are Flexible

Entertainment face character

Recommend

CEO approval

Business Outlook

Pros

It can be a lot of fun to interact with the guests, especially kids. Lots of breaks in your day and decent union pay.

Cons

Scheduling and number of hours are very unpredictable until you work your way up the roster, which can take years. Some of the employees who’ve been there a long time are a little disgruntled.

3.0

Oct 26, 2022

Depends on the person

Prep/line cook

Recommend

CEO approval

Business Outlook

Pros

I honestly don't have any pros because I don't like going to amusement parks but pros could be the free tickets, free entry, and discounts.

Cons

the point system is my main issue. I don't like it I stopped working for a while so it's hard for me to get back into the rhythm of constant work even as a part-time holder. They don't really explain it often and there isn't warnings and it's hard to access the page. I did see the page until I was almost fired. I got my points to reset and now I'm at 4.5 because I called out five times due to personal issues or being sick and because they take points if your even late for like three minutes which is bull. it's a very harsh system and I don't want to get fired but they don't let me up. plus the coworkers kinda suck too. I think this all started cause I was moved positions when I didn't wanna be but what can I do I have no choice in the matter.

Viewing 457 - 459 of 2,042 Reviews

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Jobs at Universal Studios

Manager, Digital Consumer Experience & E-Commerce (DCXE)

Assistant GM - Margaritaville

Director, Talent Acquisition & Development