Does University Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, University Federal Credit Union employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at University Federal Credit Union. This rating has been stable over the past 12 months.

How satisfied are employees working at University Federal Credit Union?

54% of University Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated University Federal Credit Union 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at University Federal Credit Union?

Personal Financial Representative (21) , Teller (10) , Bank Teller (5) , Member Service Representative (5) , Insurance Agent (4) , Manager (4) , Personal Banker (4) , Area Teller (3) , PFR II (3) , Personal Financial Representative II (3) , Teller I (3) , Consumer Loan Officer (2) , Financial Center Manager II (2) , Loan Officer (2) , Personal Financial Representative III (2)

What are the pros of working at University Federal Credit Union according to real employee reviews?

"I believe this is a great benefit to working within the corporation as it allows the employees to see multiple aspects of the field." ((in 37 reviews)); "Great people who really care" ((in 16 reviews)); "Pay was good and good learning tools" ((in 10 reviews)); "Work life balance is amazing." ((in 9 reviews)); "Great teams of people at all levels of the organization." ((in 7 reviews))

What are the cons of working at University Federal Credit Union according to real employee reviews?

"Conservative management." ((in 14 reviews)); "Managers also seem to have "entitlement syndrome" they seem to think they can come and go as they please under the guise of "working from home because......."" ((in 7 reviews)); "new upper management treats employees as numbers" ((in 5 reviews)); "The CEO's leadership style was delegate and empower." ((in 3 reviews)); "Limited growth, High favoritism, Methodologies are stuck in 2010" ((in 3 reviews))

What are the top reviewed University Federal Credit Union locations?

Austin , Round Rock , Galveston , League City , Raleigh , Pflugerville , Houston

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University Federal Credit Union

University Federal Credit Union reviews

3.4

54% would recommend to a friend

(201 total reviews)

Michael Crowl

50% approve of CEO

46% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.2

Career opportunities

3.0

Senior management

University Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The University Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

201 reviews

1.0

Jan 10, 2025

Ignore the accolades and RUN

Manager of digital marketing

Recommend

CEO approval

Business Outlook

Pros

Great work-life balance if you can avoid the chaos. - Some talented colleagues who are genuinely passionate about their work. - Good benefits and compensation.

Cons

- The leadership team is a disaster. The worst part is one individual who has an extremely toxic, narcissistic approach to management. They constantly undermine others, take credit for work that isn’t theirs, and create an environment where employees are constantly walking on eggshells. - Communication from leadership is non-existent or misleading, and there’s no accountability for poor decisions or behavior. - High turnover, as people get fed up and leave in frustration. - Lack of career growth opportunities; if you’re not part of the inner circle, you’re invisible. - Extremely poor morale—many employees are unhappy but feel powerless to speak up.

University Federal Credit Union Response

Thank you for taking the time to share your feedback. We value all input, as it helps us identify areas where we’re doing well and where we can improve. We’re glad to hear you appreciated our work-life balance, talented colleagues, and benefits. At the same time, we take concerns about leadership, communication, and workplace culture very seriously. Fostering an environment where all employees feel valued, supported, and empowered is a top priority, and we are committed to listening and improving. If you’re comfortable, we encourage you to connect directly with us at humanresources@ufcu.org or through an internal channel to share more about your experience. We value open dialogue and would appreciate the opportunity to better understand your perspective. Thank you again for your feedback.

4.0

Jun 18, 2023

Good place to work

Personal financial representative

Recommend

CEO approval

Business Outlook

Pros

You get monthly payouts depending on if you reach your goals as a branch . You get paid holidays . Plenty of sick time . Love my coworkers.

Cons

If you don’t live in Austin , it’s hard to move to a different department or position . There are only two locations outside of Austin . One in League City and the other in Galveston.

1.0

Apr 25, 2023

Nepotism

Senior engineer

Recommend

CEO approval

Business Outlook

Pros

The benefits are decent. They believe you should have work/life balance

Cons

They are a vendor based company. They don’t trust the engineers that they hired. They say are doing agile but really not. Middle management is not good with keeping their word. They don’t use the math required to predicting how long a feature takes. You just get a deadline. Middle management is not qualified for their positions. They got good recommendation. They have their favorites and people who gets special treatment. The Infrastructure is stuck in 1998. They are going to have some awards for best place for parents. Don’t believe it. It is a grift.

University Federal Credit Union Response

We are sorry to learn that your experience as an employee fell short of your expectations. We appreciate your feedback and will share it with the appropriate managers. UFCU strives to foster a “people matter” culture that includes open dialogue and trusting each other to do the right things.

Viewing 37 - 39 of 201 Reviews

Jobs at University Federal Credit Union

CRM & Email Marketing Specialist

Fraud Mitigation Specialist

Associate Fraud Mitigation Specialist – Zelle Operations (Temp)

Director, AI and Analytics

Mortgage Subservicing Coordinator

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University Federal Credit Union

University Federal Credit Union reviews

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Ignore the accolades and RUN

Good place to work

Nepotism

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