Mar 18, 2025
Unum Customer Service Representative CSR reviews
4.5
100% would recommend to a friend
Rick McKenney
100% approve of CEO
100% positive business outlook
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Reviews by job title
5 reviews
5.0
Jul 25, 2024
Excellent Company ,
Former employee, more than 3 years
Chattanooga, TN
Recommend
CEO approval
Business Outlook
Pros
Training and support are stellar, clear career path advancement oppurtunities, consistent pay increase based on economy as well as job related pay raises. Opportunity to earn monthly bonuses. Encouraged to participate in community outreach and volunteer work , during work hours with pay! Benefits are outstanding,
Cons
Depending on the department you are in you could be required to work evenings up to 8pm. Call center jobs are high volume and metric based so if you want freedom to getup and move at your leisure this would be a con for you. Schedules in call center or performance based so i you dont meet your metrics you most likely will not get your preferences.
5.0
Jun 19, 2024
Excellent Company for work culture, inclusion, benefits and growth oppurtunities
Former employee, more than 3 years
Chattanooga, TN
Recommend
CEO approval
Business Outlook
Pros
From the first day you will feel welcomed, supported and heard. They provide clear career paths and easily attainable bonus oppurtunities. Supervisors are always checking in and encouraging to explore new upward moving career oppurtunities and even spend time one on one helping you to prepare to kill your interviews when the time comes. I can not say enough about the culture of this company. They truly want each employee to not only grow but they actively nurture your growth and provide any and all resources you might need to make sure you succeed. Also the benefits are in my opinion some of the best i've seen or heard of in my career. This company truly is a unicorn in my humble opinion.
Cons
In my previous time working in the contact center there is a small con if you could even call it that. The contact center especially intake and csr positions have quarterly scheduling that is ranked on metrics. so the hours for inbound calls are 8a-8p est and to fairly staff those calls they ask quarterly for your schedule preferences and then once metrics are measured and compared to your peers they start at the top and work down to accomodate scheduling . so you could be working 8-4 this schedule and if your metrics dropped the next schedule may have you working 1030-630 or 1130-8 for example. now I personally preferr 4 9hr days and a 4 hr day but again depending on your metrics you may or may not get your preferences.
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